Job Description
Job Description
With 100 years of success, Nixon Power Services is the world’s largest distributor of Rehlko generators. We operate in an environment where flexibility and a willingness to take on new responsibilities keeps things interesting! We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers.
We are currently looking for a highly motivated individual to join the team as a Customer Service Manager in our Charlotte or Raleigh, NC location. We are looking for a self-driven, results-oriented leader with a positive outlook and a clear focus on high quality customer service. The ideal candidate will be able to lead, motivate, and influence a team of Coordinators as well as work with cross functional leaders to grow our business profitability.
What you’ll be doing :
- Lead a team of Service Coordinators, collaborating cross-functionally with stakeholders and other teams within the company.
- Increase efficiency of Preventative Maintenance schedules by analyzing geography, multi-work order trips, priority, Technician skills, equipment and parts requirements and other resources.
- Open, issue, track, and close service work orders.
- Conduct warranty actions and filings to internal Warranty Administrator.
- Interact with customers to schedule service calls and maintain service job quotes.
- Schedule, dispatch, and track status of Technicians.
- Collect, review, and process Technician generated documentation including Field Service Reports, Technician time, expenses, parts requests, and Requests for Quotes.
- Collaborate with internal departments to support Technicians and their needs to complete service orders.
- Other duties as assigned.
What we’re looking for :
Minimum 3-5 years of experience in customer facing positionsProficient in Microsoft Office Suite of programs.Strong communication skills both written and verbal.Exceptional customer service skills.Strong organizational skills.Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.