Customer Service Manager

Job Description

Job Description

With 100 years of success, Nixon Power Services is the world’s largest distributor of Rehlko generators. We operate in an environment where flexibility and a willingness to take on new responsibilities keeps things interesting! We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers.

We are currently looking for a highly motivated individual to join the team as a Customer Service Manager in our Charlotte or Raleigh, NC location. We are looking for a self-driven, results-oriented leader with a positive outlook and a clear focus on high quality customer service. The ideal candidate will be able to lead, motivate, and influence a team of Coordinators as well as work with cross functional leaders to grow our business profitability.

What you’ll be doing :

• Lead a team of Service Coordinators, collaborating cross-functionally with stakeholders and other teams within the company.
• Increase efficiency of Preventative Maintenance schedules by analyzing geography, multi-work order trips, priority, Technician skills, equipment and parts requirements and other resources.
• Open, issue, track, and close service work orders.
• Conduct warranty actions and filings to internal Warranty Administrator.
• Interact with customers to schedule service calls and maintain service job quotes.
• Schedule, dispatch, and track status of Technicians.
• Collect, review, and process Technician generated documentation including Field Service Reports, Technician time, expenses, parts requests, and Requests for Quotes.
• Collaborate with internal departments to support Technicians and their needs to complete service orders.
• Other duties as assigned.

What we’re looking for :