Business Banking Virtual Specialist

Business Banking Virtual Specialist

If you are passionate about supporting initiatives and executing processes that enhance efficiency and elevate the client experience for business clients, then a role as a Business Banking Virtual Specialist is ideal for you.

As a Business Banking Virtual Specialist (BBVS) within our corporate office, you will proactively engage with business banking clients to enhance their banking experience and support the well-being of their businesses by offering financial solutions, education, advice, and problem resolution.

Job Responsibilities

• Conduct daily outreach through various channels (phone, email, etc.) to engage with Chase Business Banking clients and deliver an exceptional client experience by proactively providing comprehensive business banking solutions tailored to meet the financial needs and circumstances of their businesses.
• Drive a positive client experience by collaborating with relevant service teams to resolve issues, reaching out to clients to address survey feedback, and escalating matters that need further assistance or resolution.
• Consult with clients to understand their business cash flow cycle and transaction channels, identifying cash management, card, payment & credit solutions and recommend ways for clients to safeguard accounts.
• Identify the personal financial goals and needs of business clients; build collaborative relationships with partners across lines of businesses in order to refer and connect clients with bankers or specialists who can help meet their financial needs.
• Follow all processes and protocols while protecting the firm by applying sound risk management protocols and adhering to policies, procedures, and regulatory banking requirements.

Required Qualifications, Capabilities, and Skills

Preferred Qualifications, Capabilities, and Skills