Senior Animal Services Representative

Salary : $42,535.92 - $51,700.68 Annually

Location : San Bernardino, CA

Job Type : Full-Time

Job Number : 25-30229-06

Department : Animal Services

Opening Date : 06 / 03 / 2025

Closing Date : 6 / 29 / 2025 11 : 59 PM Pacific

Why Join Team SB

Do you have a passion for helping animals and want to make a positive impact in the community?

We invite you to join the City of San Bernardino's Animal Shelter Department as a Senior Animal Services Representative!

About the City :

As a future member of our team, you'll be joining a city with deep roots, cultural diversity, and exciting momentum. Located in the heart of Southern California's Inland Empire, San Bernardino is the county seat and largest city in the region, home to more than 222,000 residents. Its rich history - shaped by Native American, Mexican, and Spanish influences - continues to inspire the city's evolving identity.

San Bernardino offers access to major transit corridors, natural beauty, and a wide range of housing and lifestyle options. It's a place where public service careers are supported by a strong sense of community and purpose - and where motivated professionals can grow, contribute, and be part of something meaningful.

About the Position : The Senior Animal Services Representative performs leadership level of animal care, keeping duties for the department, and facilitates animal services. Provides training and assistance to assigned staff to ensure the safe and humane care of animals and effective delivery of services. This position will require working a varied work shift that includes evenings, weekends, and holidays.

What You'll Be Doing Here

The Ideal Candidate :

• Customer Service Skills : Courteously respond to customer inquiries and provide effective customer service.
• Administrative Experience : Maintains accurate animal inventory records. Follows oral and written instructions, apply good judgment, and maintains sensitive and confidential information.
• Animal Handling Knowledge : Safely and humanely handles animals of all sizes. Uses leashes, control sticks, animal traps, cat tongs, and other handling equipment effectively. Familiar with humane euthanasia.

Day in the life consists of :

For more information on this position please Click here to view the job description.

What You Need to Qualify

Education and / or Experience :

High School diploma or G.E.D.

Three (3) years of animal services management, customer service or other office administrative support experience; or an equivalent combination of training and experience.

Licenses, Certifications, and Equipment :

A valid California driver's license is required.

Euthanasia Certificate preferred.

Knowledge of and Skills in :

Physical Requirements and Work Environment :

The employee frequently works in extreme outside weather conditions and on slippery and uneven surfaces. The employee is often exposed to dangerous, injured, or diseased animals. The employee is frequently exposed to wet or humid conditions, fumes, or airborne articles; toxic or caustic chemicals; and zoonotic and other communicable diseases. The noise level in the work environment is frequently loud within confined areas. While performing the duties of this job, the employee is frequently required to use hands to manipulate, handle, feel, or operate objects, tools, or controls; and reach with hands and arms. The employee is frequently required to climb, balance, stoop, kneel, crouch, crawl, walk, sit, talk, and hear. The employee must regularly lift and / or move up to 50 pounds and occasionally up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Recruitment Timeline

This recruitment will close on Sunday, June 29, 2025, or until a sufficient number of applications have been received.

Applications review : Week of Monday, June 16, 2025

1st Interview : Week of Monday, June 23, 2025 or agreed upon date by both HR recruiter & Dept. (TENTATIVE)

How to Apply and What to Expect Next

All applicants are required to submit an online application through the City's official website at www.sbcity.org. This recruitment will close on June 15, 2025 or until a sufficient number of qualified applications have been received.

Applications must be fully completed and clearly demonstrate that the minimum qualifications for the position are met. All information provided is subject to review, investigation, and verification. While resumes may be uploaded as supplemental documentation, they will not be accepted in place of a fully completed City application.

Following the initial screening, the most qualified candidates whose backgrounds best match the needs of the City will be invited to continue in the selection process. Meeting the minimum qualifications does not guarantee advancement. Candidates will remain under consideration until a final selection is made and an offer is accepted. The City of San Bernardino reserves the right to close the recruitment at any time and may determine that none of the applicants, including those who meet the minimum qualifications, are suitable for the position.

Successful candidates shall be required to :

E-Verify Participation :

The City of San Bernardino participates in the E-Verify program. In compliance with federal law, all employers are required to verify the identity and employment eligibility of individuals hired to work in the United States.

Accordingly, the City will provide information from each new employee's Form I-9 to the U.S. Department of Homeland Security and the Social Security Administration to confirm authorization to work in the United States.

Disclaimers :

The City of San Bernardino is an Equal Employment Opportunity Employer. The City follows a nepotism policy, which may impact hiring decisions if an applicant has relatives currently employed by the City. In compliance with the Americans with Disabilities Act (ADA), the City provides reasonable accommodations for individuals with disabilities. Each request is evaluated on a case-by-case basis. To request an accommodation, please contact the Human Resources Department directly at (909) 384-5104

This bulletin is intended for informational purposes only and does not constitute a contract, expressed or implied. Its contents may be modified or withdrawn without prior notice.

For questions regarding this recruitment, contact Human Resources at

909-384-5104 or email Janet Sirob at sirob_ja@sbcity.org

Additional information is available at

The City offers an attractive General Unit benefit package, that includes :

Which of the following best describes your highest level of completed education :

How many years of experience do you possess in animal services management, customer service, or administrative office support?

Provide an overview of your professional or volunteer experience working in animal services or a related field. Include your role and name of the organization you worked for.

This position requires the ability to obtain certification in the performance of humane euthanasia. Are you willing and able to obtain certification and perform humane euthanasia as required for this role?

Are you able to work the required schedule which may include weekends and holidays?

Required Question