Customer Support Specialist

A company is looking for a Customer Support Specialist to join their customer service team.

Key Responsibilities

Serve as the front-line representative for customer communication, providing clear updates on issues and suggested workarounds

Track and respond to inbound support issues through various channels, ensuring timely acknowledgment and resolution

Develop product knowledge to assist customers and contribute to a feedback loop for continuous improvement

Required Qualifications

1+ years of experience in a customer-facing technical / software support role, preferably in a SaaS or enterprise software environment

Working knowledge of database concepts and ability to generate troubleshooting SQL queries

Ability to manage time effectively and prioritize tasks in a high-pressure environment

Experience with cloud-hosted software and familiarity with XML or JSON-based web services is a plus

Motivated and flexible, with the ability to work effectively in a close team environment