Area Catering Sales Manager

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Loews Royal Pacific Resort

Join the ‘ohana' at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.

Who We Are : Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

Competitive health & wellness benefits, 401(k) & company match

Paid Sick Days, Vacation, and Holidays, Paid Bereavement

Pet Insurance and Paid Pet Bereavement

Training & Development opportunities, career growth

Tuition Reimbursement

Team Member Hotel Rates, other discounts, perks and more

What We're Looking For :

Loews Hotels & Co is seeking an Area Catering Sales Manager to provide outstanding levels of service in selling, coordination and execution of social events, meeting, and rooms only event business at multiple locations. This role is responsible for all selling, event details and execution from time of the booking through event dates until final payment processing. The Area Event Manager partners with all hotel operating departments to ensure all related events, guest room stays, and other activities are executed as planned using client specifications and Loews Hotels standards. This team member will consistently achieve an outstanding level of service, exceed client expectations, be an asset to the overall hotel operation, and in turn repeat business to property and to Loews Hotels.

Who You Are :

Creative solution seeker that exercises flexibility to determine best outcomes

Effective communicator, leading all interactions with empathy and professionalism

Forward thinker with an analytical approach to drive positive progress

Detail-oriented while maintaining a big picture focus

Masterful time manager, skilled in balancing multiple projects and deadlines

What You'll Be Doing :

Review all assigned inquiries and assigned events including preparing contracts for accuracy.

Lead client correspondence including facilitating all client communication and introduction to operational and vendor partners

Build client relationships through maintenance of consistent, professional communication and support

Outline all details of events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs

Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process

Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs

Prepare impactful group resumes / hot sheets containing all relevant event information needed for successful operational execution

Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes / hot sheets by established deadlines to appropriate hotel departments

Determine event needs for internal or guest facing planning meetings for all assigned events and coordinate and lead those meetings

Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents

Accurately forecast and report out on events food and beverage spend

Oversee group room block performance, and report out on rooms utilization

Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals

Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings

Other duties as assigned

Your Experience Includes :

3 - 5 YEARS' EXPERIENCE IN AN EVENT MANAGEMENT AND / OR SALES EXPERIENCE, IN A FULL-SERVICE HOTEL

Knowledge of hotel operational departments

Must be able to partner effectively with clients, guests, and all levels of hotel staff and management

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Delphi experience preferred; Diagramming software experience preferred

Must be able to work a flexible schedule, including weekends and holidays, as needed

What We Offer :

This is a bonus eligible position

Competitive health & wellness benefits, 401(K) & company match

Paid Sick Days, Vacation, and Holidays

Training & Development opportunities, career growth

Tuition Reimbursement

Employee Hotel Rates

Other discounts and more

Reports to : Area Senior Meeting & Events Manager

Area Associate Director of Meetings & Events

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.