The Learning & Development Manager is responsible for creating, developing, implementing and assessing the effectiveness of training and development programs to enhance the overall skills and career development of all staff members. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S). Previous FORBES training experience preferred.
Deliver all Hotel training programs including New Hire Orientation, Train the Trainer, Customer Service standards, LVX Brand Standards training.
Create and develop materials for training as needed.
Implements and presents resort-wide training and development programs and initiatives.
Create and maintain updated records of staff member participation in all training and development courses, and create and produce reports accordingly.
Coach staff members on skills and career development.
Conduct yearly property learning & development needs assessment, and make recommendations with regard to programs needed.
Deliver and ensure compliance with all training required by both state and federal laws (i.e. alcohol and food certifications, respectful workplace training, etc.).
Work with department heads, managers and departmental trainers to ensure On the Job Training, and new hire training programs are successful.
• Responsible for maintaining Biltmore SOPs library/updates.
• Participate at public events, such as job fairs and community job outreach programs.
• Responsible for all manager welcome and/or promotion announcements.
• Maintain friendly, cordial relations with all employees.
• Build and maintain confidence and credibility with all employees.
• Possess a high level of professionalism and integrity while maintaining the confidentiality of the office.
• Manage all communications regarding employee recognition programs, events, etc.
• Maintain an open door policy to assist with any employee's comments, questions and concerns.
• Manage, organize and execute all Employee Recognition Programs.
• Responsible for organizing, planning and executing employees' activities, including holidays, community and company events.
• Other duties as assigned
Requirements
Previous FORBES training experience preferred.
Education
Bachelor's degree in Human Resources, Business, Management or equivalent education and/or experience preferred
Experience
Minimum three years' experience in training and development within the hospitality industry, preferably in the local market within a luxury hospitality setting.
Learning and Development Manager • Coral Gables, FL, United States
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