Technical Support Engineer - UXIDR, Inc. • Orlando, Florida, United States
No longer accepting applications
Technical Support Engineer - UX
IDR, Inc. • Orlando, Florida, United States
6 hours ago
Job type
- Full-time
Job description2+ years’ professional experience as an engineer with experience in JavaScript, HTML, CSS 2+ years’ experience troubleshooting, resolving, and providing code-level analysis for complex technical issues Bachelor’s degree in computer science or related field highly preferred. Candidates without a degree will also be considered Experience supporting SaaS products & integrated systems Personal commitment to quality and customer service Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. Hybrid
IDR is seeking a Technical Support Engineer - UX to join one of our top clients for an opportunity in Orlando, FL. This role is within a fast-paced technology environment focused on supporting the ServiceNow platform, with an emphasis on resolving complex issues and ensuring customer success. The company specializes in SaaS products and integrated systems, offering a dynamic work setting for technical professionals.
Position Overview for the Technical Support Engineer - UX :
- Manage and resolve the most challenging technical issues related to the ServiceNow platform.
- Combine business and technical expertise to provide proactive and tactical support.
- Collaborate with internal teams, including engineering and product success, to ensure successful customer outcomes.
- Act as the last point of escalation to drive issues to closure and assist engineers with complex technical problems.
- Deliver training on new products and maintain technical knowledge to support ongoing customer success.
Requirements for the Technical Support Engineer - UX :
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Technical Support Engineer • Orlando, Florida, United States
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