Director, Retail ExperienceUSA Jobs • Bremerton, WA, US
Director, Retail Experience
USA Jobs • Bremerton, WA, US
6 hours ago
Job type
- Full-time
Job descriptionDevelop and execute a comprehensive member experience strategy aligned with organizational goals and values. Serve as the voice of the member in executive discussions, product development, and service design. Lead cross-functional initiatives with Retail, Marketing, Technology, and Sales to deliver seamless, consistent, and personalized member experience. Champion digital transformation and omnichannel engagement to enhance convenience, satisfaction, and loyalty. Translate member feedback and behavioral insights into actionable improvements and measurable outcomes. Serve as a key liaison to senior leadership, communicating progress, challenges, and opportunities related to member experience strategy. Provide strategic oversight of member experience platforms, including Salesforce, ensuring adoption, innovation, and data integrity. Monitor key performance indicators (KPIs) and experience metrics to evaluate impact, identify trends, and inform decision-making. Foster a culture of service excellence, accountability, and continuous improvement across all member-facing teams. Implement and manage staff recognition and incentive programs that reinforce member-centric behaviors. Mentor and develop leaders and teams to deliver consistent, empathetic, and high-quality service. Oversee talent strategies to attract, develop, and retain high-performing teams. Ensure compliance with all regulatory standards and internal policies related to
Director Of Retail Experience
Kitsap Credit Union is searching for a Director of Retail Experience. This position drives the execution of Kitsap Credit Union's retail strategy, focusing on member experience, translating growth goals into actionable programs that elevate service delivery, enhance operational effectiveness, and deepen member engagement. This role leads the implementation of experience-focused strategies across the branch network, leveraging data insights, including cross-functional collaboration to drive continuous improvement. The Director fosters a culture of service excellence, innovation, and accountability, ensuring alignment between member needs, retail delivery, and organizational impact.
Quick Facts
- Reports to : VP, Retail Banking
- Employment Type : Full-time, salary, exempt, hybrid
- Salary Range : $110,582.25 - $138,227.81 depending on experience
- Bonus Target : 12% potential incentive of base pay
- Working Hours : Monday - Friday 8AM - 5PM
- Grade : 14BC
- Industry : Banking
Key Responsibilities
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Director Experience • Bremerton, WA, US
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