Motorcycle Sales Associate / Fit Specialist

Job Description

Job Description

Job Title : Fit Specialist

Department : Sales

Supervisor : Assistant Sales Manager

Summary Description

Focus on the in-store customer experience; follow up with dealership customers & presentation of the dealership’s powersports lineup. The sale of powersports products to dealership customers appropriate to their preferences and needs by applying the dealership sales process, working in concert with assigned teams and an Assistant Sales Manager (ASM).

Duties and Responsibilities

• Welcome guests into the dealership.
• Narrow down the selection of powersports products to find which ones fit the customers’ needs.
• Follow up phone calls to customers.
• Selling the fun and excitement of powersports to customers.
• Responsible for making sure that every person encountered on the sales floor is entered into the Traffic Log.
• Aggressively but politely following up on all prospective customers.
• Meet and exceeding contact goals as assigned by the Sales Manager.
• Follow all procedures to complete all paperwork accurately and in a timely manner.
• Maintain the showroom and display of powersports products in a manner appealing to customers.
• Remain alert and on the floor, at all times.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly and courteously.
• Ensure that customers are properly qualified for needs and wants.
• Practice an effective selling methodology so that all customers receive consistent treatment when doing business.
• Make introductions to other departments to ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
• Follow policies regarding road tests (if applicable), pre-delivery inspections, and vehicle deliveries.
• Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”, as specifically directed by the ASM and / or Sales Manager.
• Attend training sessions as requested by the Sales Manager.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

Qualifications & Job Requirements

Physical Demands

Working Conditions

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his / her supervisor, as the supervisor sees fit for the position.