IT Technical Support II Location : Los Angeles, CA

Base pay range

$112,000.00 / yr - $119,000.00 / yr

IT TECHNICAL SUPPORT II - LOCATION : LOS ANGELES, CA

Position Description Summary

This position will follow established procedures to troubleshoot, coordinate, and resolve systems or hardware-related incidents. The position is responsible for the initial analysis, diagnosis, and troubleshooting of events. Ensure reported production outages / incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk-related support in all areas of IT functions for the Airport Development Group.

Professional Experience Level / Other Qualifications

• 10 years or more experience.
• Must be able to lift at least 40 lbs.
• Ability to organize short and long-term tasks and communicate the status of tasks with clients and management.
• Effective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience.
• Ability to work with others.
• Self-starter with results-driven focus.
• Capability to assume additional responsibilities.
• Demonstrated experience managing data coordination and conversion projects.

Education / Training

Essential Job Duties (include the following, but not limited to)

Hardware and Infrastructure Experience

Installation, Configuration, and Maintenance

Element-Specific Requirements / Notes

Seniority level

Employment type

Job function

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