Senior Sales Manager

Senior Sales Manager

We are seeking a dynamic Senior Sales Manager. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

1. Respond to internal and external Sales inquiries or requests and provide assistance as needed

2. Redirect Sales related calls or distribute correspondence to the appropriate person of the team in absence of the Sales Coordinator

3. Act as a liaison with other departments or functions (Operations, Front Office, F&B, etc.)

4. Actively solicit new and existing accounts to meet / exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communications

5. Adjust group pricing and recommend group concessions as needed to secure group business in support of hotel budget targets

6. Assist in contract training and review in conjunction with the Director of Sales for other Sales Managers

7. Use company wide programs, sales developments, prospecting projects and reporting for group business development

8. Follow up on all business inquiries and leads to generate group room nights and associated food and beverage revenue to impact RevPar performance

9. Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined

10. Develop and maintain rapport with hotel community and key community contacts to ensure a visible presence in the industry

11. Perform customer site inspections to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships

12. Create VIP or Group Site Alert Forms identifying and communicating traveler's needs and acting as liaison to ensure all operational and marketing aspects of their stay are met

13. Understand and utilize the sales tools the company provides and to follow and support all sales and marketing operating systems

14. Ability to sell all hotel products, services and amenities

15. Participate in meetings with hotel staff and clients, including but not exclusive to : Morning Sales Briefing, Morning Operations Meeting, Resume Meeting, Pre-Convention Meetings, Revenue Calls, Pick Up Meeting, Daily Business Review, Prospect and Tentative Meetings, and Pre-Planning Site Visits

16. Consistently offer professional, friendly and engaging service

17. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees

18. Balance operational, administrative and colleague needs

19. Perform any other reasonable duties as required by the Director of Sales or management of the Hotel

20. Be familiar with all safety and emergency procedures including OSHA requirements

21. Attend relevant meetings

22. Assist Director of Sales with new hire onboarding / training as well as assist with project-based opportunities designed to drive team performance

23. Work in conjunction with and at times represent the Director of Sales in his or her absence

24. Availability to travel both nationally and internationally

Knowledge, Requirements and Skills

1. Four-year college degree preferred

2. Must have a minimum 5 or more years' experience in hospitality sales at a Sales Manager level to be considered.

3. Market knowledge preferred

4. Strong experience in Group Market preferred

5. Proficient in use of Excel, Word, Delphi and access database tools.

6. Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)

7. Outstanding communication and interpersonal skills

8. Ability to handle data with confidentiality

9. Excellent reading, writing and oral proficiency in the English Language

10. Excellent organizational and time management skills

11. Excellent attention to detail

12. Ability to multitask

13. Work well under pressure, requires being a team player

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

About Our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsiveshaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.