Bilingual Help Desk Support

A company is looking for a Bilingual Help Desk Support professional to provide technical support for company-maintained systems and services. Key Responsibilities Provide Level 1 remote technical support for hardware, software, and operational issues in both Spanish and English Document incidents in the Incident Management System and determine initial routing of reported cases Assist with electronic setup for new office locations and perform quality assurance testing of new software Required Qualifications Bilingual in Spanish (required) High School Diploma or equivalent (required) Basic knowledge of computer-based systems and company business processes Ability to troubleshoot and remotely install hardware A 2-year technical school degree or related technical certifications (preferred)