Remote Customer Service / Phone Support

Remote Customer Service / Phone Support

This is a 1-year renewable contract – long term support position working remotely. Candidates will be provided the equipment to perform the job but will need to have their own high-speed internet.

Hours : M-F – 8am-5pm

Pay starts at $18 / hr – we offer discounted health / dental after 90days and 401k matching with quarterly sign ups. This is hourly only.

Job Duties Include :

• Providing customer service / phone support.
• Calling the client stores, coordinating and updating them on IT equipment being shipped, arranging for old equipment or damaged equipment to be shipped back.
• Working with Fed Ex or other shipping applications / shipping.
• Must have good computer and typing skills.
• Experience working with MS Office daily, Excel, Word, Outlook creating professional emails and documenting orders and tracking.
• Participate with MS Teams for meetings or updates with management as needed.
• Must have strong customer service and communication skills, both verbal and written.
• Candidates need to be able to follow the work schedule, be reliable, follow directions, and company policies.
• Must be multi-task oriented, self-starter and be willing to help in other areas as needed.

Category Code : JN008