Enterprise Monitoring Tools Technician (Hybrid)A.C.Coy Company • Eagan, MN, United States

Enterprise Monitoring Tools Technician (Hybrid)

A.C.Coy Company • Eagan, MN, United States

13 days ago

Job type

Permanent

Job description

Overview

Tier One Technologies has an immediate need for an Enterprise Systems Monitoring Technician to work with our direct US Government client.
This hybrid Contract-to-Hire position will be located in Eagan, MN and requires a work schedule of 11 : 00 PM -7 : 00 AM CST. Shift will include weekends and days off are TBD (most likely Wednesday / Thursday). New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with the candidate during the interview.
SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities

Monitor day-to-day operation of large-scale computing infrastructure involving 300+ applications.

Determine cause of alarm, identify network related outages and take appropriate actions including logging alert, create service ticket and notify stakeholders.

Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom).

Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.

Assist in triage and incident management with collection and analysis of performance metrics.

Assist the development team in deployment activities by executing change requests or tasks maintaining SOX compliance.

Compose and send notifications to management for incidents.

Monitor and execute incidents and change requests.

Qualifications

Basic Qualifications :

High School diploma or equivalent and 5 additional years of experience or Bachelor's degree and 1+ year of IT experience.

Prior experience with Help Desk's Monitoring and Incident management.

Strong knowledge and understanding of networking.

Basic understanding of Windows and Linux operating systems.

Ability to identify and relay information and symptoms detected by monitoring tools.

Must be well organized and able to lead incident calls bridges.

General networking knowledge is a plus.

Ability to read and follow detailed instructions or procedures.

Ability to type and communicate in an effective manner.

Must be able to obtain a Position of Public Trust Clearance.

Must be a US Citizen or have US Permanent Residence status (Green Card).

Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years.

Preferred Qualifications :

Bachelor's degree in Computer Science or associated discipline.

Familiarity working with enterprise monitoring products.

Working knowledge of IT Service Desk model.

Experience working in a large-scale IT environment.

Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.

Create a job alert for this search

Monitoring Technician • Eagan, MN, United States

Related jobs

Project Manager - Fire Alarm & Security Systems

Ultimate Staffing • Eden Prairie, MN, United States

Full-time

We're looking for a Service Project Manager with hands-on experience in.This role focuses on estimating, coordinating, and managing short-duration, service-level projects (typically under one week ...Show more

Last updated: 25 days ago • Promoted

Senior Software Engineer (Minneapolis)

DOCSI • Minneapolis, MN, United States

Full-time

DOCSI is seeking a talented, driven software engineer to join our engineering team.We need a passionate and creative mind to help us continue building our cutting edge surgical waste elimination pl...Show more

Last updated: 7 days ago • Promoted

Desktop Technician

Strategic Staffing Solutions • Minneapolis, MN, United States

Full-time

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!.Strategic Staffing Solutions is currently looking for a Desktop Technician for a W2 contract opportunity with one of our largest clients!.No on-cal...Show more

Last updated: 17 days ago • Promoted

Desktop Deployment Techs

eTeam • Minneapolis, MN, United States

Full-time

Position : Desktop Deployment Techs.Location : Columbia Heights, MN 55421.Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environmen...Show more

Last updated: 17 days ago • Promoted

Linux Engineering Manager - Optimisation for Latest Hardware

Canonical • Minneapolis, MN, United States

Full-time

Linux Engineering Manager - Optimisation for Latest Hardware.Linux Engineering Manager - Optimisation for Latest Hardware. Linux Engineering Manager - Optimisation for Latest Hardware.Be among the f...Show more

Last updated: 30+ days ago • Promoted

Sr. Principal Systems Engineer

Medtronic • Mounds View, Minnesota, USA

Full-time

We anticipate the application window for this opening will close on - 17 Nov 2025.At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare acces...Show more

Last updated: 17 days ago • Promoted

Technical Support

Cardinal Integrated Technologies, Inc. • Eagan, MN, United States

Permanent

Start / End Dates : 3 / 4 / 2024 - 9 / 30 / 2024.Location work will be performed : MNO001 - Eagan - 2825 Lone Oak Pkwy.Job Title : IT - Customer Technical Support Representative 4. Job Description : Job Title : En...Show more

Last updated: 30+ days ago • Promoted

Contract Desktop Systems Specialist 1

Onto • Bloomington, MN, United States

Permanent

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include : 3D metrology spanning the chip from nanometer-scale tran...Show more

Last updated: 17 days ago • Promoted

Delivery Driver - Sign Up in Minutes

DoorDash • Faribault, MN, United States

Full-time +1

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more

Last updated: 25 days ago • Promoted

Senior IAM Engineer

Blue Cross Blue Shield of Minnesota • Eagan, Minnesota, USA

Full-time

About Blue Cross and Blue Shield of Minnesota.At Blue Cross and Blue Shield of Minnesota we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicate...Show more

Last updated: 14 days ago • Promoted

Senior Controls Engineer

ArchKey Solutions LLC • Minneapolis, MN, US

Full-time

This position is based out of our Minneapolis, MN office.ArchKey is one of the nation’s largest privately held specialty trade installation and integrated facility service companies.We are a leader...Show more

Last updated: 24 days ago

Software Engineer I – Avionics Test Engineering (Onsite)

RTX • Burnsville, Minnesota, USA

Full-time

HMN01 : S&IS (Sensors) - Burnsville 14300 Judicial Rd Burnsville MN 55306 USA.Person or Immigration Status Requirements : . Collins Aerospace Avionics Test Engineering has an opportunity for a.Test...Show more

Last updated: 21 days ago • Promoted

MDM Engineer

AM Solutions and Consulting • Minneapolis, MN, United States

Full-time

Looking for a MDM Engineer (AirWatch) to manage and support the existing enterprise mobile device management (MDM) environment. The ideal resource with have deep expertise in AirWatch, a strong unde...Show more

Last updated: 1 day ago • Promoted

Solutions Engineer, Merchandising Systems

Northern Tool + Equipment • Burnsville, Minnesota, United States

Full-time

It’s our mission to make sure they have the right tools for the job, and an easy, hassle-free experience at our store so they can get in, get out and get on with the job at hand.Business and IT tea...Show more

Last updated: 14 days ago • Promoted

Enterprise Architect Salesforce Health Cloud

C4 Technical Services • Minneapolis, MN, United States

Full-time

Enterprise Architect Salesforce Health Cloud.Location : Hybrid - 1-2 days St Louis Park.Developing and maintaining the overall technology strategy and roadmap for the organization.Ensuring alignment...Show more

Last updated: 4 days ago • Promoted

"Vulnerability technical lead" / Onsite

CData Software • Minneapolis, MN, United States

Full-time

Please share good relevant profiles on GBAMS who are ready to report at Onsite from Dayone.Kindly share profiles with work Authorization as USZ / GC / GC-EAD only.Show more

Last updated: 14 days ago • Promoted

Solutions Engineer- West Coast

Legrand AV, Inc. • Eden Prairie, MN, United States

Full-time

Thank you for your interest in becoming part of the team at Legrand!.The Solutions Engineer (SE) works closely with commercial Integrators, Specifiers, and End Users to design Legrand | AV solution...Show more

Last updated: 30+ days ago • Promoted

Site EHS Manager II

Amazon • Lakeville, MN, US

Full-time

Workplace Health & Safety Manager.Join Amazon's mission to become Earth's safest place to work! At Amazon, we've set the ambitious goal to become the benchmark of safety excellence across all indus...Show more

Last updated: 12 hours ago • Promoted • New!