Mental Health Client Support Specialist

A company is looking for a Client Support Specialist to assist clients seeking outpatient mental health care.

Key Responsibilities

Conduct needs assessments and educate clients about services and benefits via phone and chat

Prioritize client safety and escalate concerns as necessary

Support HR Managers and Customer Representatives in coordinating major events and team support

Required Qualifications

Minimum of one year experience in mental health system navigation or relevant healthcare experience

Experience with CRM tools like Zendesk or Salesforce, or ability to quickly learn new systems

Flexibility to work evenings, weekends, and holidays

Ability to discuss sensitive topics with clients

Experience in a structured team environment