GUCCI Senior Operations Controller - Chicago Michigan Avenue

Gucci Senior Operations Controller

If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion : breaking new ground in the fashion world and beyond.

Role Mission

The Gucci Senior Operations Controller is responsible for providing operational support to the business by overseeing an efficient stockroom to ensure accurate inventory and the ability to prioritize the process of providing clients with exceptional service by supporting the selling process as needed.

Key Accountabilities

Operations

• Execute shipping and receiving process and report any issues to Store Director or Operations Manager, taking the necessary steps to resolve;
• Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV's and damages;
• Ensure an accurate and organized store inventory at all times oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager;
• Develop and share ideas to increase efficiency and reduce operational costs;
• Support the team in the selling process, ensuring the highest level of client experience;
• Print and ticket merchandise, returns, and price adjustments;
• Process repairs and damages on a timely basis according to company guidelines;
• Assist with physical maintenance of the boutique when needed;
• Pack, handle, and store merchandise according to Gucci standards;
• Support store initiatives and projects on an as needed basis;
• Follow all company policies and procedures.

Key Requirements

Key Pillars for Ways of Working

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

Solutions Developer

Accountable Achiever

Agile Advocate

Connect

Connection Builder

People Enabler

Build

Continuous Learner

Talent Builder

Work Authorization

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and / or interview process, please contact us by email at accessibility.americas@gucci.com .

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

EOE M / D / F / V

Job Type

Regular

Start Date

2025-12-01

Schedule

Full time

Organization

Gucci America Inc.