Community Loyalty Associate

Summary

Chobani's Community Loyalty Team Associate will represent the Chobani brand, culture, and products to its customers, through a variety of channels. This individual is part of a team that builds brand loyalty by providing messaging that addresses the needs of our audiences and acts as frontline defense for Chobani

Responsibilities

• Provide excellent written and verbal support to consumers by answering inbound calls and emails received through our toll-free number, email and Chobani.com
• Offer best in class service to ensure that every consumer leaves the interaction feeling seen, heard, supported, and cared for
• Provide support to our consumers via social media channels, including Twitter, Facebook, Instagram and TikTok
• Proactively learn about product specs, descriptions, nutritionals, ingredients and social issues to address incoming questions
• Answer questions or address concerns about Chobani ads, brand messaging and developing news
• Accurately record information gathered in transactions with consumers into CRM (Consumer Relations Management) system
• Meet quality and productivity requirements as it relates to engaging the needs of the consumer
• Align efforts in messaging with greater External Communications team
• Raise business-critical complaints as necessary
• Complete other tasks as necessary

Requirements

About Us

Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short : making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 byHamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers - Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafes nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals.

Chobani uses food as a force for good in the world - putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products inNew York,Idaho,MichiganandAustralia, and its products are available throughoutNorth Americaand distributed inAustraliaand other select markets.

For more information, please visit www.chobani.com or follow us on Facebook, Twitter, Instagram and LinkedIn.

Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and / or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.

Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement. To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay. To support growing families, we provide fertility and childcare assistance, and 12 weeks of parental leave at full pay after six months of continuous employment. In addition, we provide wellness resources which include an employee assistance program, fitness discounts, a wellness reimbursement, on-site gym access (certain locations) and a monthly wellness newsletter to connect you with resources and timely information. We offer various types of paid time of including : 120 hours of paid time off, 11 holidays, paid volunteer time off and military service leave.

Compensation Range : $22.00-$29.75, plus bonus.