Clinical Technician II

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina. $2,500 Commitment Bonus for qualifying candidates! JOB LOCATION Duke Health Cary - 100 Duke Health Cary Place, Cary, NC JOB SUMMARY Perform a variety of the technical procedures involved in the procurement, processing and evaluation of patient specimens for use in the diagnosis and treatment of disease; teach and perform routine clerical and technical procedures including specimen collection, Waived Testing; responsible for the delivery of supplies and procurement of specimens from physicians' offices, clinical specimen preparation and processing for analysis and dispatch, and order entry; and serve as laboratory representative and liaison with outside clients. JOB DUTIES AND RESPONSIBILITIES Perform a variety of routine and complex blood drawing procedures including, but not limited to, finger and heel sticks, pediatric venipuncture and blood cultures following standard and Duke phlebotomy procedures. Provide instructions to patients for proper collection of urine or stool specimens. Provide monthly tally to manager / supervisor. Perform various quality control procedures and record / monitor temperatures to maintain compliance with internal and external regulations. Notify supervisor or PIC of problems / concerns Prepare and initiate tests including, but not limited to, Waived Testing. Perform instrument start up and shut down procedures. Maintain inventory of supplies; reorder as required; unpack supplies upon delivery-compare supplies received to those listed on packing slip; forward paperwork to appropriate person and alert them of discrepancies; stock supplies Utilize various hospital information systems and software, including, but not limited to, Softtech, SRS, Gajema, Duke at Work. Communicate in a professional and courteous manner with patients, family and other medical personnel as necessary to solve problems, obtain information for laboratory records, explain procedures, allay fears and elicit cooperation, or relay problems to supervisor / manager for resolution when appropriate. Participate in committees and attend meetings which improve patient safety or satisfaction, employee safety or work culture including participating in performance improvement projects. Participate in continuing education activities; maintain safety training; maintain records of each Float in practice to other specialties to cover providers as needed, delegated by nurse manager, health center administrator, charge nurse or nurse team lead. Maintain clinical environment to meet JCAHO and OSHA regulations. Other duties as delegate by nurse manager, provider, or health center administrator. JOB ELIGIBILITY REQUIREMENTS Education High School diploma or GED. For assignment to phlebotomy, completion of a structured phlebotomy training course and clinical rotation is recommended. Minimal educational or experience requirements may be modified on a case-by-case basis at the discretion of the CLIA (Clinical Laboratory Improvement Amendment) director if minimal CLIA requirements are met by the employee for the tasks being performed. Experience Alternatively, an equivalent combination of relevant education and / or experience. Must have at least 2 years experience as a Clin Tech I or Certification as a Phlebotomist plus achieve required competency level for specified job responsibilities. Degrees, Licensure, and / or Certification For assignment to Phlebotomy Services, certification as a phlebotomist by a nationally recognized board / agency may be required; certification of Basic Life Support preferred. National Healthcare Association (NHA) Clinical Laboratory Phlebotomy Examination (CLPlb), American Society of Clinical Pathologists Phlebotomy Technician Examination [PBT(ASCP)], International Academy of Phlebotomy Sciences (IAPS), National Phlebotomy Association (NPA), American Society of Phlebotomy Technicians (ASPT). Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions : Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.