Customer Service Rep I - PHC

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product / service needs, as well as supporting compliance to physician direction.

Job Responsibilities :

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education and Experience :

Physical Demands :

The employee must occasionally lift and / or move up to 10 pounds.