Desktop Support Specialist (Durham)

Job Title :

Desktop and Mobility Support

Must Have Technical / Functional Skills

Desktop support, L2 Windows support, Mac OS support, Windows 10 / 11, Apple iOS Support,

Roles & Responsibilities

Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of

Laptop / Desktop / VDI

Solving technical issues related to Windows 10 / 11, iOS and Mac operating systems and standard software components

like MS Office / VPN / Anti-Virus / Skype etc.

Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks

Deployment of device drivers and windows patch updates

Troubleshoot laptop / desktop performance, group policy, Encryption and failed Software configuration of end user devices

Manage the Security compliance health status of end user workstations

Monitor security patching status and remedy deficiencies proactively

Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from

Service Desk team

Adjust configuration options as required to resolve defects identified while performing corrective action on a device

Investigate desktop level incidents and identify root causes to be able to provide solutions.

Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities

Support Windows 11 Feature upgrade using modern management techniques - SCCM / Auto Pilot

L2 Workstations operational support

Monitor and report on User experience.

Report on Workstation image deployments and patch compliance metrics