Customer Service Lead

Description

Position at Pilgrims

Customer Service Lead

Purpose and Scope / General Summary : We are looking for an enthusiastic Customer Service Lead to join our Pilgrims Consumer Relations team.

Responsibilities :

• Customer Complaint Resolution

Serve as primary point of contact for consumer inquiries and food safety and quality complaints received via phone email mail and websites.

Remain on-call during peak volume periods or critical events (product recalls and withdrawals etc.); support weekend coverage as needed.

Act as liaison between customers and internal departments (FSQA Regulatory Sales Customer Service and R&D).

Proactively identify and communicate complaint trends volume shifts and critical insights to internal teams.

Process document requests from customers and internal teams via email phone and customer systems.

Continuously evaluate the complaint management process; identify opportunities for optimization and improved customer experience.

Qualifications :

The applicant who fills this position will be eligible for the following compensation and benefits :

For individuals assigned and / or hired to work in states where it is required by law to include a reasonable estimate of the compensation for any given position compensation ranges are specific to those states and takes into account various factors that are considered in making compensation decisions including but not limited to a candidates relevant experience qualifications skills competencies and proficiencies for the role.

This position does not have an application deadline. We will continue to recruit until the position has been filled.

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal we conduct d rug alcohol and background checks for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

About u s : Pilgrims is a leading global food company with more than 62000 team members worldwide. The company processes prepares packages and delivers fresh frozen and value-added food products for customers in more than 100 countries. Pilgrims operates protein processing plants and prepared foods facilities in 14 states Puerto Rico Mexico the U.K the Republic of Ireland and continental Europe. Pilgrims is headquartered in beautiful Greeley Colorado at the JBS USA corporate office where our 1200 employees enjoy more than 300 days of sunshine a year.

Our mission : To be the best in all that we do completely focused on our business ensuring the be s t products and services to our customers a relationship of trust with our suppliers profitability for our shareholders and the opportunity of a better future for all of our team members.

Our core values are : Availability Determination Discipline Humility Ownership Simplicity Sincer ity

EOE including d isab ility / vets

Unsolicited Assistance : JBS and its companies do not accept unsolicited assistance from any recruitment vendors for any of our open jobs. All resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee at JBS and its companies or via the applicant tracking system in any form without a valid written request and search agreement previously approved by HR will be solely owned by JBS and its companies. No fees will be paid should the candidate be hired by JBS and its companies because of an unsolicited referral.

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Hourly

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1