Administrative / Clerical - Dispatcher

Job Title : Administrative / Clerical - Dispatcher

Location : Carson, CA

Duration : 03 Months on W2.

Job Description :

Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs.

Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.

Key Job Activities :

• Assist walk-in customers
• Update SAP data / notes
• Ensures that routes are balanced daily
• Perform other duties and responsibilities, as assigned
• Monitor, process, and escalate SFDC cases to supervisor
• Reviews driver's paperwork and files paperwork
• Assists Trans Supervisor / Manager as needed / directed
• Communicate performance standards and objectives
• Always maintains a safe and compliant workplace
• Provides highest level of customer service to all customers in line with Customer 1st objectives
• Assists drivers with problems / issues as issues arise (during the day or at the end of the route)
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required
• Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups / missed stops
• Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
• In the absence of a manager / supervisor, monitor and ensure that employees are performing their functions safely and productively.

Education :

Additional specifics about job requirements, project, etc. :