Talent.com
Fire Department IT Analyst
Fire Department IT AnalystDurhamnc • Durham, NC, US
No longer accepting applications
Fire Department IT Analyst

Fire Department IT Analyst

Durhamnc • Durham, NC, US
12 days ago
Job type
  • Full-time
  • Part-time
Job description

6 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Position Description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range : $63,550 - $70,000

Hours : 8 a.m. - 5 p.m. Monday through Friday

The Durham Fire Department is a growing department of 449 employees dedicated to protecting lives, property, and the environment in the City of Durham. Two new positions will support a variety of IT needs as we integrate a new ERP and aggressively increase the use of data from our systems. They will provide critical technical support and data management services across multiple divisions of the fire department. Each position requires a versatile technology professional who can manage GIS systems, maintain workforce management software, administer Oracle databases, and provide comprehensive data support in a dynamic business environment. Join us if you're ready to combine technical expertise with public safety support to enhance department efficiency and effectiveness while learning new skills and building new relationships.

The primary responsibilities of this position include serving as a subject matter expert and technical lead. Collaborate with and under the direction of the Fire Department's Technology Support Specialist to assist in the ERP implementation of Oracle Fusion, including recommendations for system configuration, data conversion and reconciliation, training, and documentation. The position will also be responsible for reviewing data for accuracy and quality, research, analyzing, and updating data. The position will configure systems, respond to user requests, troubleshoot systems or network issues. The position supports a variety of reports, queries and databases utilizing Crystal reporting, SQL reporting, Access, Excel, Power BI, or other reporting tools. The position will install and configure updates, configure access, and perform related duties as assigned.

Duties / Responsibilities

Position Specific Responsibilities Might Include

Oracle Database Management :

  • Assist TS department with implementation and maintenance Oracle databases for multiple applications
  • Manage training tracking systems and ensure data integrity
  • Administer warehouse management system databases
  • Oversee asset management system implementation and maintenance
  • Analyze data and create dashboards for decision-making and resource allocation

Telestaff Administration

  • Maintain and troubleshoot Telestaff workforce management system
  • Configure schedules, rules, and system parameters
  • Generate reports and analyze staffing data
  • Provide user support and training
  • Analyze data and create dashboards for decision-making and resource allocation

    • Mobile Device Management

  • Manage iPad deployment and Mobile Device Management (MDM) system
  • Apple Business Manager
  • IBM Maas360
  • FirstNet
  • Configure security policies and application deployment
  • Troubleshoot device issues and coordination of repairs / replacements
  • Maintain inventory of mobile devices and accessories
  • Provide training and support to field personnel

    • Microsoft Systems

  • Develop, maintain, and update SharePoint sites for fire department operations
  • Maintain personnel groups and permissions for the department's 130 SharePoint groups
  • Analyze data and create dashboards for decision-making and resource allocation
  • Integrate data with other department systems and databases
  • Use MS Power platform to optimize processes and manage data
  • Train department personnel on MS tools and applications

    • Geographic Information Systems (GIS)

  • Develop, maintain, and update GIS databases and mapping applications for fire department operations
  • Create custom maps for emergency response, fire prevention, and planning purposes
  • Analyze spatial data to support decision-making and resource allocation
  • Integrate GIS data with other department systems and databases
  • Train department personnel on GIS tools and applications

    • Data Management and Analysis

  • Collect, organize, and analyze department-wide operational data
  • Create dashboards and reports for leadership decision-making
  • Identify trends and patterns in response data
  • Maintain data quality and consistency across systems
  • Fire Prevention Division Support :
  • Design and maintain data capture systems for fire education programs
  • Manage inspection data and reporting systems
  • Develop automated workflows for inspection scheduling and tracking
  • Generate compliance reports and statistical analyses

    • Minimum Qualifications & Experience

  • Bachelor's degree in computer science, information technology, or directly related field
  • One year of related professional information technology experience.
  • Database management experience (Oracle preferred)
  • Strong Microsoft Office Suite skills (Excel, Power Query, Power BI)
  • Basic SQL query writing abilities
  • Understanding of data analysis and reporting tools

    • Additional Preferred Skills

  • Proficiency in GIS software (ArcGIS, Survey123, or similar)
  • Data science experience
  • Telestaff or similar workforce management software experience
  • Experience with mobile device management systems
  • Experience with fire department records management systems
  • Knowledge of public safety operations and terminology
  • Web development or programming skills
  • Project management experience

    • Benefits – General Full-Time Employees

  • 12-13 paid holidays per year
  • 13 standard work days of vacation per year
  • 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
  • 2 weeks paid military leave per year
  • Medical, dental, vision, and supplemental life insurance plans
  • State and City retirement plans
  • Short and long term disability plans
  • Paid temporary disability leave for specified conditions
  • City contribution of 13.6% into the N.C. State Retirement System
  • Paid funeral leave
  • Employee Assistance Program - personal and family counseling
  • Paid life insurance equal to annual salary
  • 48 hours for volunteer work each year
  • 4 hours parental leave each year
  • Workman's Compensation Insurance
  • 457 Deferred Compensation Plans

    • Benefits - Part-Time (1,000 hours or more per year)

  • 401(k) retirement plan (5.0% of salary)
  • State retirement plan

    • Benefits Part-Time (Average 30 hours per week over 12 month period)

  • 401(k) retirement plan (5.0% of salary)
  • State retirement plan effective first day of the month following date of hire
  • Health insurance effective first day of the month following date of hire
  • Dental and life insurance, after one year of service
  • Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

    • 01

    Where did you first hear about this opportunity?

  • City of Durham Website
  • Walk in
  • Job fair
  • Employee referral
  • Professional organization Please list the organization in "other" box below
  • Internet posting Please list the specific web site in the "other" box below
  • Craig's List
  • Facebook
  • LinkedIn
  • GlassDoor
  • governmentjobs.com
  • Monster.com
  • Employment Security Commission
  • Magazine / Newspaper
  • Other

    • 02

    If you listed "other" above please give specific web site, organization, or publication.

    03

    Please select your highest level of COMPLETED education.

  • Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
  • High School Diploma or Equivalent (GED, HiSET, TASC)
  • Associates Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctoral Degree (PhD, Juris Doctorate)

    • 04

    Please list the area of academic focus your degree is in : (such as Major, Minor or concentration).

    05

    Please List Any / all Related Computer Certifications You Have

    06

    How many years of related experience do you have working as a professional in information technology?

  • No related experience
  • Less than 1 year of related experience
  • 1 year but less than 2 years of related experience
  • 2 years but less than 6 years of related experience
  • 6 or more years of related experience

    • 07

    How would you rate your proficiency with GIS software (ArcGIS, Survey123, or similar)?

  • No experience
  • Beginner level
  • Intermediate level
  • Advanced level
  • Expert level

    • 08

    How would you rate your experience level with web development or programming skills?

  • No experience
  • Beginner level
  • Intermediate level
  • Advanced level
  • Expert level

    • 09

    How would you rate your knowledge level of public safety operations and terminology?

  • No experience
  • Beginner level
  • Intermediate level
  • Advanced level
  • Expert level

    • 10

    How would you rate your understanding and experience with data analysis and reporting tools?

  • No experience
  • Beginner level
  • Intermediate level
  • Advanced level
  • Expert level

    • 11

    How would you rate your experience level with SQL query writing?

  • No experience
  • Beginner level
  • Intermediate level
  • Advanced level
  • Expert level

    • 12

    How would you rate your experience with Microsoft Office Suite skills (such as Excel, Power Query, Power BI)?

  • No experience
  • Beginner level
  • Intermediate level
  • Advanced level
  • Expert level

    • 13

    Do you have any Database management experience?

  • Yes
  • No

    • 14

    Do you have any Database management experience with Oracle products / programs?

  • Yes
  • No

    • 15

    Do you have any experience with Data science?

  • Yes
  • No

    • 16

    Do you have any experience in Telestaff or similar workforce management software?

  • Yes
  • No

    • 17

    Do you have any experience with mobile device management systems?

  • Yes
  • No

    • 18

    Do you have any experience with fire department records management systems?

  • Yes
  • No

    • 19

    Do you have any project management experience?

  • Yes
  • No
  • Required Question

    • Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Information Technology

    Industries

    Government Administration

    Referrals increase your chances of interviewing at City of Durham by 2x

    Get notified about new Information Technology Analyst jobs in Durham, NC

    Junior IT Governance Analyst - Hybrid (New York, Jersey City, or Raleigh)

    Applications Systems Analyst I Temporary Solutions

    Systems Analyst II, Clinical hybrid remote

    Systems Analyst II, Epic Ambulatory hybrid / remote

    Systems Analyst II, Epic Ambulatory hybrid remote

    Raleigh, NC $70,000.00-$90,000.00 7 hours ago

    Creedmoor, NC $105,000.00-$115,000.00 2 weeks ago

    Durham, NC $74,720.00-$112,078.00 6 hours ago

    Technical Specialist- Need local candidate

    We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    J-18808-Ljbffr

    Create a job alert for this search

    It Analyst • Durham, NC, US