Client Service Rep.

Client Services Representative

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are seeking a detail-oriented and client-focused professional to join our team as a Client Services Representative. In this role, you will act as the key point of contact for clients, ensuring exceptional service delivery, fostering positive relationships, and supporting the success of both our clients and our organization.

What You'll Do :

• Manage the delivery of contracted services, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded.
• Oversee project schedules, scope, risks, and budgets while ensuring operational teams and partners clearly understand client requirements.
• Serve as a trusted advisor to clients, providing day-to-day support, guidance, and proactive communication.
• Build strong, long-term client relationships while identifying opportunities to enhance service value or extend contracts.
• Collaborate with account managers to highlight growth opportunities and support business development initiatives.
• Establish and maintain consistent processes to review service performance, generate reports, and capture client feedback.
• Assist with administrative and coordination tasks vital to ensuring seamless service operations.

What We're Looking For :

Why Join Us?

At Broadridge, you'll be part of a collaborative team dedicated to delivering exceptional client experiences. This role offers opportunities to work directly with high-value clients, expand your professional skills, and contribute to the growth of client relationships across a variety of industries.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyone's unique perspective.