Healthcare Loan Closer

Healthcare Support Specialist

The Healthcare Support Specialist is a customer service and support role working directly with customer accounts, inquiries, and items directly related to client satisfaction with the U.S. Bank relationship while working under the direction of Healthcare Relationship Managers and Practice Finance Business Development Officers. Supports sales teams in executing a One Bank strategy and growing market share. Responsible for retaining and deepening client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional.

The Healthcare Support Specialist role is heavily focused on working directly with Healthcare Relationship Managers and Business Development Officers to ensure that the sales validation on all Salesforce opportunities are completed accurately and timely to ensure real-time reporting for all products and correct incentive credit for bankers.

Basic Qualifications - Bachelor's degree, or equivalent work experience - Typically seven or more years of job-related experience

Preferred Skills / Experience - Experience working with closing commercial loans for the healthcare industry - Considerable knowledge of departmental and bank products and services - Proven customer service and problem resolution skills - Proficient computer navigation skills using a variety of software packages including nCino, Salesforce, and Microsoft Office applications - Effective interpersonal, verbal and written communication skills

Expert level user with Salesforce software

Previous experience in validating sales and proficient knowledge in problem solving to ensure Salesforce opportunities are correctly entered

The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range : $34.52 - $46.01