Onsite Service Engineer (Laboratory Assets) Emeryville, CA

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance Cold Room / Freezers -22degreesF / -6degrees C Laboratory Setting Office Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)

Job Description

How You Will Make an Impact

As a Customer Site Based Service Engineer within Unity Lab Services (ULS) you will be a key on-site technical resource supporting laboratory operations at a customer facility in Emeryville CA. This role combines hands-on technical expertise (70%) with administrative and operational support (30%) to ensure efficient equipment performance operational continuity and an outstanding customer experience.

You will provide triage maintenance and coordination for a range of scientific instrumentation while assisting with vendor coordination and continuous improvement initiatives across the site.

What You Will Do

Technical / Engineering Responsibilities (70%)

Serve as the first-line response for critical laboratory assets performing triage and initial diagnostics.

Conduct planned maintenance and calibrations on select instruments per schedule.

Support fixing and minor repair efforts for general lab equipment.

Perform independent corrective maintenance and minor repairs when parts are available.

Collaborate with ULS dispatch and supply teams to request receive and handle parts for repairs.

Act as the technical liaison and on-site contact for vendor and OEM service events.

Support root cause analysis for recurring equipment issues and participate in process improvements.

Document service activities outcomes and equipment status updates in compliance with ULS standards.

ULS Administrative & Site Support Duties (30%)

Escort and coordinate with external vendors and service providers while ensuring site protocol compliance.

Support asset lifecycle activities including tagging labeling commissioning and decommissioning.

Handle parts logistics including delivery coordination and inventory tracking.

Maintain accurate and up-to-date records of service events equipment histories and parts usage.

Perform inventory audits data entry and assist with reporting.

Participate in multi-functional meetings providing updates on equipment and engineering task status.

How You Will Get Here

Education :

Bachelors degree in Engineering Life Sciences or a related technical field or equivalent experience.

Experience :

Minimum 5 years of technical or engineering experience including hands-on equipment maintenance and repair.

At least 3 years supporting biopharma life sciences or medical laboratory environments.

Knowledge Skills Abilities :

Strong maintenance and diagnostic capabilities for laboratory and technical equipment.

Proficiency with asset management and maintenance processes.

Outstanding communication documentation and customer service skills.

Ability to work independently prioritize and collaborate in multi-functional teams.

Familiarity with lab safety protocols and regulatory compliance environments.

Compensation and Benefits

The hourly pay range estimated for this position based in California is $43.70$58.27.

This position may also be eligible to receive a variable annual bonus based on company team and / or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes :

A choice of national medical and dental plans and a national vision plan including health incentive programs

Employee assistance and family support programs including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit :

Key Skills

Debugging,Computer Networking,ConnectWise,PKI,PowerShell,Windows,C#,Automotive Diagnostics,Medical Imaging,Azure,Technical Support,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 43 - 58