No longer accepting applications
Client Services Representative
Sonora QuestPhoenix, AZ, United States17 days ago
Job type
- Full-time
Job descriptionPrimary City / State : Phoenix, Arizona Department Name : Client Services-Ref Lab Work Shift : Job Category : Administrative Services Flexible hours and work from home within 6 months of hire! This position will work at our corporate headquarters in Phoenix Washington St and 56th St.; 202 Red Mountain Freeway and 143 Expressway). Position starts at $19 AND UP depending on specific experience. We also offer WEEKEND differential pay and weekly incentives for employees achieving production metrics! $$ Our Client Services Representatives work in a CALL CENTER environment and are truly at the center of all laboratory and diagnostics information. Our Representatives are critical to the success of our business and the well-being of our patients. If you like being a "know it all" and are _the boss_ at facilitating the exchange of information, we have a place for you in our Client Services team! Did we mention you won't be selling anything? So, what does a Client Services Representative do? Spends 90% of the time receiving incoming call and making outbound calls. + Professionally interacts with Physicians and their staff, patients, and internal customers over the phone. Knows all the ins and outs of the company and projects confidence when talking with customers. + Uses all resources available to resolve a situation. Delighting the customer is the goal! + Works in a production environment and strives to exceed all metrics in the department. Who you are : Detail oriented and comfortable working in a very fast paced environment. You love working on the phone. + Comfortable sitting and typing during your entire shift. + Able to navigate multiple screens on the computer at once. Multitasking is your middle name. + Comfortable with set structure and following procedures. + A team player who is aware that your work is critical in helping medical providers and hospitals provide excellent patient care. + Loves to learn something new every hour, every day. Who you are not : Someone who is stressed out by calling people on the phone or receiving constant calls. Production call center environment is not your thing. + Overwhelmed by an EXTREMELY fast-paced environment. + Uncomfortable typing information on keyboard for long periods of time. Data entry work is not your thing. + Unfamiliar navigating through different screens on the computer. + Uncomfortable with set schedules and showing up to work on time. POSITION SUMMARY This position requires an organized, self-motivated, process driven professional who is an effective communicator with expertise in delivering exceptional client customer service. Using keen insight into people and refined soft skills, this position is able to proficiently handle a high volume of client incoming and outgoing phone calls regarding sensitive HIPAA information. CORE FUNCTIONS 1. Effectively communicates both verbally and in writing with internal and external clients regarding laboratory test availability, test results and patient specimen requirements by accessing the company computer, telephoning referral labs and using printed reference material. 2. Uses company resources to resolve service-related issues such as Test-In-Questions (TIQ), trouble alerts, supply orders, missing specimen and special requests - i.e. loans and consults, chain of custody. When necessary, escalates issues to a higher authority. 3. Documents all actions taken as required by CAP, CLIA & HIPAA, and Company policies. Will be required to maintain daily metrics and collated monthly metrics, statistics and quality data while focusing on quality while demonstrating that the patient comes first in everything we do. 4. Participates in self- directed work teams to present thoughts and ideas that support the achievement of department metrics and the Company Roadmap. Completes special projects as assigned. 5. Can be required to arrange pick up, delivery and / or shipment of specimens. 6. Participates in peer-to-peer knowledge transfer and training. MINIMUM QUALIFICATIONS High School Diploma required and a minimum of one year experience in customer service. + Must be able to function independently and requires the ability to multitask and manage multiple situations and tasks at once, synthesize complex data and maintain confidential materials. + Must possess excellent organizational, interpersonal and communication skills. + Experience with MS Office. PREFERRED QUALIFICATIONS Customer service in a laboratory / diagnostic / health care industry preferred. + Additional related education and / or experience preferred. EEO Statement : EEO / Female / Minority / Disability / Veterans (https : / / www.bannerhealth.com / careers / eeo) Our organization supports a drug-free work environment. Privacy Policy : Privacy Policy (https : / / www.bannerhealth.com / about / legal-notices / privacy) Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE / Female / Minority / Disability / Veterans Banner Health supports a drug-free work environment. https : / / www.bannerhealth.com / careers / eeo
Create a job alert for this search
Client Service Representative • Phoenix, AZ, United States
Related jobs
Build a Thriving Career from Anywhere!.Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities?.
We're on the lookout for dedicated professionals...Show moreLast updated: 30+ days ago
Join our dynamic team and immerse yourself in an environment that's all about support, fun, and creating unforgettable memories that last a lifetime!.
We firmly believe that while things may fade, e...Show moreLast updated: 30+ days ago
The successful candidate will be a team player, have a high level of attention to detail, strong verbal and written communication skills, and strong computer skills.
Professional communication skill...Show moreLast updated: 30+ days ago
About Private Health Management.Private Health Management (PHM), a clinically sophisticated healthcare navigation firm, specializes in assisting clients in obtaining the best care and outcomes when...Show moreLast updated: 30+ days ago
Client Services Representative.Days Left : 21 days, 3 hours left.Client Services Representative.Location : Tempe, AZ (100% On-Site).
Temp-to-perm potential based on performance and business needs (not...Show moreLast updated: 7 days ago
Client Coordinator- 6 Month Contract.Hybrid- 3 days onsite and 2 days remote.We are seeking a detail-oriented and knowledgeable Client Services.
This role focuses on supporting the administration an...Show moreLast updated: 2 days ago
MedVet is thrilled to announce their newest location in Scottsdale, Arizona.MedVet is the nation’s premierorganization where all caregivers have the support of veterinary leadership committed to me...Show moreLast updated: 1 day ago
Commercial Client Services Executive.Falcon Insurance Agency of Michigan.Falcon Insurance Agency of Michigan is seeking a.
Commercial Client Services Executive.In this role, you’ll help manage a por...Show moreLast updated: 30+ days ago
Your future is bright at AGAT!.At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, ...Show moreLast updated: 30+ days ago
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.
Key responsibilities include workin...Show moreLast updated: 10 days ago
Looking to make an impact at an agency that focuses on helping those involved in the criminal justice system? Join SAGE Counseling!.
SAGE Counseling is actively recruiting for Full-Time.Data entry i...Show moreLast updated: 7 days ago
Flexible hours and work from home within 6 months of hire!.This position will work at our corporate headquarters in Phoenix.
Red Mountain Freeway and 143 Expressway).We also offer WEEKEND differenti...Show moreLast updated: 30+ days ago
This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience.This person works di...Show moreLast updated: 10 days ago
Busy equine veterinary practice located in Harleysville Pa is looking to add a member to our outstanding client support team.
Responsibilities will include billing, accounts receivable, and collecti...Show moreLast updated: 30+ days ago
Client Services Technicians provide outstanding customer service to all patients coming into the pharmacy.Effective communication with team-members, patients, vendors, and pharmacy visitors is esse...Show moreLast updated: 4 days ago
Client Services Care Specialist.As a Client Care Specialist you'll display a high level of client service, provide a professional, prompt, and accurate banking experience and exemplify the departme...Show moreLast updated: 30+ days ago
Flexible hours and work from home within 6 months of hire!.This position will work at our corporate headquarters in Phoenix.
Red Mountain Freeway and 143 Expressway).We also offer WEEKEND differenti...Show moreLast updated: 30+ days ago
Shift : Monday - Friday 4 : 30am - 12 : 30pm and rotating Saturdays 6 : 00am - 9 : 00am.Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic.Under...Show moreLast updated: 10 days ago
Work From Home - Client Services Representative
AO Globe Life(Multiple States), USRemote
Full-time
Quick Apply
Client Services
Discover ConsultingUSFull-time +1
Quick Apply
- Promoted
Client Services Coordinator
Gurstel Law Firm P CScottsdale, AZ, USFull-time +1
- Promoted
Client Services Coordinator - Cancer
Private Health ManagementPhoenix, AZ, USFull-time
Client Services Representative
CollaberaTempe, AZ, USFull-time
- Promoted
Client Services Coordinator
TSR Consulting Services, Inc.Tempe, AZ, USTemporary
Veterinary Client Service Representative Scottsdale, Arizona Client Services
MedVetScottsdale, ArizonaFull-time
- Promoted
Commercial Client Services Executive
Falcon Insurance Agency of MichiganMichigan, United States, United StatesFull-time
- Promoted
Client Services Representative - Tempe
AGAT LaboratoriesTempe, AZ, USFull-time
Fraud Client Services Representative
Bank of AmericaPhoenixFull-time
- Promoted
Client Services Associate
Sage Counseling IncTempe, AZ, USFull-time
Client Services Representative
Sonora Quest LaboratoriesPhoenix, AZ, USFull-time
Client Services Representative
CeteraPhoenix, AZ, USFull-time
Client Services Representative
Blauner Buchholz & Associates.PennsylvaniaFull-time
- Promoted
Client Services Clerk
OmniScript Compounding PharmacyPhoenix, AZ, USFull-time
Client Services Care Specialist
Western Alliance BancorporationPhoenix, AZ, USFull-time
Client Services Representative
Laboratory Sciences of AZArizona, ArizonaFull-time
Client Services Coordinator
Community Medical ServicesTempe, AZ, USFull-time