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Hotel Operation Manager San Bernardino

Hotel Operation Manager San Bernardino

Greens Operations IncSan Bernardino, CA, US
21 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Are you the One?

If you have 3 years Hotel front office experience with a minimum of 1 year at the supervisory level with a High School diploma or higher-level education and ready to work the evening shift, this may be the opportunity for you!

Key Responsibilities

  • Directly supervise all front office personnel and ensure proper completion of all front office duties.
  • Direct and coordinate the activities of the front desk, reservations, guest services, and telephone areas.
  • Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area.
  • Act as the Manager on Duty (MOD) when scheduled as such by the General Manager.

The ideal candidate will :

  • Send Greens Light : Send a daily end of the daily activity and accomplishment email to the General Manager and a copy to the VP Operations.
  • Be proficient in the use of the property management system, and train front desk personnel on the system.
  • Have a good understanding of all of hotel operating procedures.
  • Enforce all existing and new policies and procedures with the front office and breakfast area staff.
  • Maintain proper staffing in all front office areas and the breakfast area.
  • Prepare and post the front office and breakfast area staff work schedules in a timely fashion.
  • Conduct regular performance reviews of the front office and breakfast area staff.
  • Constantly monitor front office communications logs.
  • Monitor appearance of all front desk and breakfast area staff, to ensure they are following company uniform policy.
  • Conduct weekly departmental meetings, and individual meetings as needed.
  • Supervise delegated responsibilities and follows up.
  • Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.
  • Exhibit good leadership skills.
  • Maintain all equipment, conduct an inventory on the last day of each accounting period, and maintain office and breakfast area supplies at par.
  • Inform the General Manager of any unique situations or unusual developments in front office operations.
  • Handle guest complaints effectively.
  • Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift.
  • Complete weekly schedules for front office and breakfast area staff as per standard operating procedures.
  • Understand the Chart of Accounts in order to code the invoices for the Front Office and the breakfast area.
  • Process reservations by mail, telephone, fax and central reservation systems referrals.
  • Process reservations received from sales office and other hotel departments.
  • Have complete knowledge of room types and offered rate plans.
  • Open and close out discount rates on reservation systems when applicable.
  • Fully understand the hotel’s franchise policy on guaranteed reservations and no-shows.
  • Process cancellations and modifications to reservations.
  • Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.

    • What are we looking for?

    To fulfill this role successfully, you must possess the following minimum qualifications :

  • Effective Communication skills
  • Pleasing personality
  • Good team player
  • Good listener
  • Well-groomed and professional appearance.
  • Open with praise, discrete with criticism.
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    Operation Manager • San Bernardino, CA, US