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Strategic Account Manager (Exterior)

Strategic Account Manager (Exterior)

Kellermeyer Bergensons ServicesUS
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily.

We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations.

As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

What are you waiting for, APPLY TODAY and join the KBS Crew!

Job Overview Salary Range :

  • 110-130K + incentives Remote role with 50% Nationwide travel Position Summary  The SAM works directly with the Vice President Strategic Accounts (SAM VP) to ensure that strategic accounts are successful.
  • This position will work closely with customers, leadership, and internal departments to perform required duties and responsibilities.  Analyzes the key performance indicators (KPI’s) as defined by the customer and KBS to develop and / or implement action plans for areas that are sub-standard.

Grows current business through cross-selling and up-selling other services.  Job responsibilities :

  • Act as senior point of contact with customers and establishes productive, professional relationships with key personnel in assigned customer accounts  Responsible for managing the customer relationship and developing strategic plans to manage customer accounts(s).
  • Works closely with customers to ensure the service delivery meets customer contracted requirements and ultimately established the confidence and trust that leads to overall customer satisfaction and retention.
  • Analyzes the key performance indicators (KPI’s) as defined by the customer and KBS to develop and / or implement action plans for areas that are sub-standard.
  • Grows current business through cross-selling and up-selling other services.  Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team   Monitor and assist with client billing and collection issues  Conduct Quarterly Business Review (QBR) process with each assigned customer  Your attributes :

  • Understanding of operations account management processes  Sales software, CRM / ERP (Salesforce etc.) and related technology  Ability to identify and close sales opportunities  Interpersonal and cross functional relationship building and engagement that result in positive collectively supported positive outcomes  Available for 50% travel domestically  Experience Required :   Previously worked in the facilities services industry Knowledge of exterior services including landscape, maintenance, power washing, ice / snow removal, etc. 3+ years of strategic, account management  Proficiency with Excel and Salesforce Experience working with large, multimillion dollar, National accounts Education :   Bachelor's degree or equivalent business experience required  Corporate Full-time Benefits :   As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!  Paid Time Off  Paid Holidays  Sick Time  Life Insurance  Short Term Disability – Employer paid  Long Term Disability   Supplemental Health Insurance (E.G., Accident)  401k plan with a match or Non-qualified Deferred Compensation Plan  Pet Insurance  PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics      KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law.
  • KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.     Powered by JazzHR
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