Patient Collections Representative

Patient Collections Representative

Charleston, South Carolina

Job Description Summary :

To provide Customer Service for patients concerning the resolution and management of their patient account(s) and to undertake outbound telephone collection calls to resolve outstanding patient accounts in an automated call center environment. Some evening and weekend work may be required.

Job Description :

Entity / Organization : Medical University Hospital Authority (MUHA) Hours per week : 40 Scheduled Work Hours / Shift : Monday - Friday 8 : 00am - 4 : 30pm Pay Basis / FLSA : Hourly / Non-Exempt

Job Purpose :

To provide Customer Service for patients concerning the resolution and management of their patient account(s) and to undertake outbound telephone collection calls to resolve outstanding patient accounts in an automated call center environment. Some evening and weekend work may be required.

Education and Work Experience :

• High School diploma or equivalent education required.
• Must have 6 months of experience working in a medical office setting, hospital patient accounting office or AR or bad debt collection outsourcing firm.
• Call center or healthcare collection experience or healthcare patient accounting experience preferred.
• Must be familiar with information systems, demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, and demonstrate customer service recovery skills and the ability to deal with patients and staff in a tactful and diplomatic manner.
• Must exercise good judgment and discretion while following written and verbal instructions and policies.
• Must demonstrate the ability to handle a high volume of patient account calls actions and inquiries. Must be able to manage time efficiently, handle a high-volume work queue and recover outstanding receivable at a competitive level with other staff.

Degree of Supervision :

Licensures, Registrations, Certifications :

Physical Requirements :

Job Responsibilities :

Additional Job Description :

Education : High School Degree or Equivalent Work Experience : 1 year

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and / or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.