PATIENT CARE ASSOCIATE

PATIENT CARE ASSOCIATE

Job Details

Job Location

Callen-Lorde Community Health Center - Manhattan - New York, NY

Position Type

Full Time

Education Level

High School

Salary Range

23.08 - $23.08 Hourly

Travel Percentage

Up to 25%

Job Shift

Job Category

Admin - Clerical

Description

About Us :

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission :

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role :

Our Patient Care Associates play a vital role in ensuring a seamless patient experience. PCAs are the heart of our patient experience. They manage a high volume of calls, provide accurate information, and assist patients with their healthcare needs.

Key Responsibilities :

As a PCA, your responsibilities will include :

Answering Phone Calls : Handle incoming calls from patients, providers, and other stakeholders, providing information and assistance as needed.

Scheduling Appointments : Schedule and reschedule patient appointments, ensuring timely and efficient scheduling.

Patient Registration : Register new and returning patients, collecting and verifying demographic and insurance information.

Message Taking : Take accurate messages and route them to appropriate staff members.

Data Entry : Input patient information into the electronic health record (EHR) system.

Problem-Solving : Troubleshoot patient issues and concerns, escalating issues as needed.

Communication : Communicate effectively with patients, staff, and other stakeholders.

Compliance : Adhere to HIPAA regulations and other relevant compliance standards.

Work Schedule :

This is a full-time position with evening hours.

Benefits :

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse / domestic partner and / or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Qualifications

Education, Experience

High school diploma or equivalent required

Experience in a medical service environment, specifically with front desk activities preferred

Knowledge of Federal & NY State patient privacy regulations / laws a plus

Desired Characteristics, Skills

Experience working with diverse populations including the LGBT community

Excellent attention to detail

Strong customer service skills

Ability to remain calm, focused, and helpful under stress

Ability to multi-task

Bilingual (English / Spanish) strongly preferred

Commitment to the mission of Callen-Lorde