INR Customer Care Representative (8AM - 4 : 30PM EST)

INR Customer Care Representative

As an INR (International Normalized Ratio) Customer Care Representative, you'll play a key role in the Remote INR Testing Program by guiding patients through test result reporting, troubleshooting devices, and ensuring seamless communication with physicians, all while helping patients stay on track with their testing and health goals. You must be able to work 8AM - 4 : 30PM EST.

Your role :

• Handle inbound calls from patients to report and accurately document their INR test results in patient accounts.
• Assist patients with ordering necessary testing supplies to ensure timely care.
• Provide troubleshooting support for patient testing meters, resolving issues efficiently.
• Make outbound calls to notify physicians' offices of any out-of-range test results, ensuring effective communication.

This role requires working Monday-Friday between 8 : 00am-5 : 00pm EST (preferred shift will be considered, but not guaranteed, as staffing is determined by business needs).

You're the right fit if :

How we work together :

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. This is an office role.

About Philips :

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Philips Transparency Details :

The pay range for this position in Pleasanton, CA is $19.38 to $31.02. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge / skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information :

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Pleasanton, CA.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy / childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and / or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce.