Complaints Manager

Complaints Manager

Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Key Tasks

The

Complaints Manager will provide leadership to the Complaint Analysts who are

responsible for evaluating, investigating and processing customer complaints.

The Complaints Manager will provide leadership

to the Complaint Analysts who are responsible for evaluating, investigating

and processing customer complaints. The position directs activities

associated with complaint owners to ensure timely complaint processing. This

position interacts closely with Customer Experience when customer follow-up

is required and the Global Complaints Committee when complaints require

reporting to regulatory authorities. This is expected to be a working manager

role.

• Oversees the daily work activities of the Complaint Analyst team
• Seeks out opportunities to standardize and improve complaint handling processes. Applies continuous improvement methodologies to drive operational excellence, regulatory compliance and business efficiency.
• Monitors staff performance to ensure high quality and accurate complaint records based on regulatory expectations
• Oversees the timely receipt and processing of incoming complaints from a variety of sources, including end-users, providers and other Permobil companies.
• Ensures Complaint Analysts make consistent and accurate complaint determination decisions
• Ensures complaint investigations are processed in a uniform and timely manner, to meet company goals and / or reporting timelines
• Works with Customer Experience to ensure complaint details are accurately recorded and customer follow-up is properly documented
• Works with staff to ensure the successful execution of established policies and procedures for complaint processing
• Collects data and prepares reports on customer complaints
• Supports internal and external audits and health authority inspections
• Provides additional hands on support to complaint analysts in the event of a complaint backlog

Why Permobil is a great next step for you!

1. You'll make a difference. Every day

Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people's lives.

2. You'll make your mark as part of our future

We collaborate with colleagues across borders to Innovate for Individuals . The impact you make personally could lead change around the world.

3. You'll feel welcome from day one

We're known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.

4.

You can have a lifestyle you love

You're always close to nature, yet never far from civilization. We want everyone who works for us to have a lifestyle they love - at work and beyond.

Who you are

You are passionate, innovative, and ambitious.

You want to make a difference for others and feel fulfilled when you can see

the link between the work you do and positive improvements in the lives of

others. You search out opportunities and are prepared to go off the beaten

track to chase your dreams. You don't follow the herd - you find new ways of

working and go where you see potential to make your mark. You are a pioneer, a

revolutionary, a game-changer and you are who we're looking for.

Your Background

Bachelor's degree is required

At least 5 years of experience in a quality assurance role

Previous people leader experience in a supervisor or manager role

Experience in complaint handling or customer service preferred

Experience in the medical device industry preferred

Other

qualifications or experiences.

Information

Please apply via our career page. We will

conduct selection continuously so send us your application today!

For additional information about the position, please contact

Manager title ,

Manager name ,

Manager Contact information .

For information about the recruitment process, please contact the recruiter,

Recruiter Name ,

HR BP contact info .

For information regarding Permobil's Privacy Notice, please visit Permobil Candidate Privacy Notice

At Permobil, diversity fuels our innovation in creating life-changing mobility solutions. We embrace the unique talents and perspectives of individuals from all backgrounds to drive our mission forward. Join Permobil and be part of a team where diversity is not just valued, but essential to our success in delivering personalized mobility solutions.

Permobil is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.

More about Permobil

Permobil founder Dr. Per Udden believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users' needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.

Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1900 team members in more than 18 countries around the world. For more information regarding the company's storied history and complete product line, visit permobil.com.

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