Field Applications Specialist I

Diasorin is a global leader in diagnostic solutions pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years weve earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions made available thanks to ongoing investments in research positions us as the player with the widest range of specialty solutions in the sector and identifies us as the Diagnostics Specialist.

Why Join Diasorin

Impactful Work : When you join Diasorin you become part of a team thats dedicated to improving lives. Your contributions will directly impact patient care making a meaningful difference in the world.

Global Reach & Innovation : Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world expanding your horizons and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture : We believe in the strength of diversity and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive collaborative environment where everyone can thrive.

Join Our Team : If youre passionate about innovation diversity and making a positive impact on healthcare Diasorin is the place for you. Were looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team thats shaping the future of diagnostics Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier more connected world. Together we can make an impact!

Job Scope

The Applications Scientist I (ASI) supports clinical laboratory customers within a defined territory by assisting with assay implementations providing field-based training and offering scientific assay support. As part of the Commercial Team the ASI contributes to new customer onboarding and assists with assay verifications and data presentations to help drive the adoption and utilization of instrument and assay platforms.

Key Job Functions :

Assisting with new assay implementations and supporting ongoing customer operations

Performing customer training and education on existing and new products / instrumentation

Serving as a scientific resource on assay utilization performance regulatory requirements and related software / LIS integration

Collaborating with sales marketing and technical support teams to enhance the customer experience

Performance is measured by the successful and timely completion of assay implementations customer satisfaction technical development and contribution to revenue goals. This role requires frequent travel to provide onsite training verification troubleshooting and stakeholder engagement. Coverage outside of a defined territory may also be required.

Job Responsibilities

Implementing New Assays and Instruments at Customer Sites : Supports the implementation process by completing assigned tasks. Begins developing understanding of workflows and gradually builds confidence with routine responsibilities.

Pre-Implementation Planning :

• Participates in planning calls and documents discussion details. Follows up on assigned action items communicates clearly with internal teams and customers and brings up potential issues to more experienced team members. Contributes to implementation planning potentially requiring guidance and support.
• Assay Verification Execution :
• Prepares for site visits by reviewing customer requirements. Executes routine verification steps and seeks help when encountering unfamiliar scenarios. Maintains communication with team members and supports coordination of post-visit activities.
• Data Analysis and Presentation :
• Develops understanding of how to analyze and present routine assay data. Ensures completeness and accuracy of basic data sets before providing to customer. Involves more experienced team members when needed. Follows up in a timely and professional manner.
• Post Assay Verification :
• Supports ongoing communication with customers and internal teams to help advance the assay go-live process. Alerts more senior staff when challenges arise or additional support is needed.
• SalesForce Implementations :
• Enters accurate notes and data into Salesforce. Implements consistency in capturing metrics and comments that meet team expectations.

Management of Current Customer Base :

Maintain Detailed and Timely Communication :

o Participates in communication with cross-functional teams and shares customer updates as needed. Develop best practices with post-visit documentation and begins learning how to communicate technical and operational details effectively.

o Connects with sales teammates as needed and begins understanding how to align on territory needs and account activities. Stays informed and engaged in team priorities.

o Develops foundational knowledge of Diasorin products and instrumentation. Provides basic support to customers and develops skills on how to communicate clearly and professionally. Shares routine updates as needed or instructed. Builds skills in working collaboratively with internal teams and gains confidence through experience.

Technical Qualifications and Abilities : Working through training on Diasorin assay platforms. Begins building familiarity with Diasorin assays. Actively develops skills through hands-on experience and mentorship.

o Works toward certifications to perform basic new user training. Answers basic customer questions and seeks guidance for unfamiliar topics. Observes and begins to understand how to assess user comprehension and contribute to successful instrument operation.

Assay Knowledge :

o Learns how to navigate and interpret Diasorin IFUs. Works towards independently completing assay verification and training on standard assays. Observes training on more complex assays. Brings questions to senior team members when encountering unfamiliar scenarios including complex / obscure assays and reflex repeat or confirmatory testing.

o Becomes familiar with key regulatory agencies (CAP CLSI CLIA COLA etc.) and FDA or Health Canada regulated technologies as applicable. Adheres to quality procedures and compliance expectations while continuing to build a foundational understanding of laboratory regulatory standards.

Troubleshooting and Problem Solving : Develops basic troubleshooting skills and assists with routine issues within assigned territory.

Positive Member of the Team :

Learning and Education :

Administrative :

General Requirements :

Education Experience and Qualifications

Standard Working Conditions

Exposure to biohazards and chemicals; Personal Protective Equipment (PPE) - Frequently

Travel Requirements

70-80%

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process please contact the North America Talent Acquisition Team at or 1- to request an accommodation.

The above job description is intended to describe the general content identify the essential functions and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties responsibilities or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed written consent from the Diasorin Human Resources Department.

Required Experience :

IC

Key Skills

Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1