Temporary Guest Experience Associate

The Speed Art Museum, in Louisville, Kentucky, is an independent, comprehensive museum, and the oldest and largest art museum in the state, where our mission is to invite everyone to celebrate art forever. The Speed serves as a cultural hub where people can connect and the work of artists worldwide in new and unexpected ways. Raphaela Platow currently serves as Museum Director.

Established in 1927 by philanthropist Hattie Bishop Speed, the Museum has undergone several renovations and expansions, now occupying over 200,000 sq ft on the University of Louisville's campus. The most recent of which, led by wHY Architecture's Kulapat Yantrasast in 2016, tripled the amount of exhibition space and added a state-of-the-art cinema, a family education center, indoor / outdoor caf, a Museum Store, and a multifunctional pavilion for performances, lectures, and entertainment to the Speed's robust offerings. Thanks in part to the generous support of the Owsley Brown Family and the Brown-Forman Foundation, admission to the Museum is Free on Sundays. For more information, visit speedmuseum.org.

Position Title : TEMPORARY - Guest Experience Associate

Reports to : Director of Guest Experience

Summary : The Guest Experience Team is the face of the Speed Art Museum and as such provides the highest levels of service to our guests in person, on the phone and through technology. They engage guests by providing information about the Museum's programs, services, and merchandise. They sell admission, tickets, memberships, and merchandise and accept donations at the Guest Experience desk and throughout the Museum.

FLSA Status : Temporary, Part-Time, Non-exempt (Through January 15, 2024)

Salary : $15.00 per hour

Duties and Responsibilities :

• Always represents the Museum in a Guest forward capacity. Embodies Museum-wide customer service programs
• Greets Museum guests, answers basic questions about Museum programs, services, and merchandise, provides an overview of Museum policies
• Collects visitor information; performs visitor surveys as needed
• Provides recommendations according to guest needs or preferences including but not limited to local landmarks and events, dining, accommodations and directions
• Sells admission, memberships, and merchandise and accepts donations using Altru by Blackbaud, the Museum's constituent and ticketing software.
• Maintain superior knowledge of Museum programs, services, and merchandise
• Utilize cross-selling and upselling sales techniques to increase sales
• Maintains merchandise stock levels and ensures displays are in presentable condition
• Assists in preparing merchandise for sale, including pricing and tagging merchandise
• Follows proper cash handling procedures and processes payments through Altru
• Answers the telephone courteously and efficiently, answering guest questions and routing calls to the appropriate staff member, as needed.
• Provides guidance and training to volunteers and answers basic questions about the volunteer program.
• Assists guests at coat check, as needed
• Performs opening and closing duties
• Other duties as assigned

Qualifications :

Essential Skills :

Physical Requirements and Working Conditions :

DISCLAIMERS : The above job description is not an exhaustive list of all duties and responsibilities of the position and in no way is to be construed as a contract. As with all positions at the Speed Art Museum employment is "at will" on both the part of the organization and the employee. Employment is not for a set period and may be discontinued by either party for any reason with or without notice.

For consideration, all qualified internal and external candidates must apply with their resumes through this Internet portal. Your interest in the Speed Art Museum is appreciated; however, only candidates selected for the interview process will be notified.

The Speed Museum requires employees to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. To request an accommodation, please contact jbivens@speedmuseum.org for information. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination.

The Speed Art Museum prohibits discrimination in employment, programs, and activities on the basis of race, national origin, color, creed, religion, sex, age, disability, veteran status, sexual orientation, gender identity, or associational preference. The Speed Art Museum also affirms its commitment to providing equal opportunities and equal access to museum facilities.

Pay Range : $15 per hour