Video Game Support Specialist

A company is looking for a Video Game Customer Support Specialist fluent in Japanese. Key Responsibilities Handle account and platform level tickets, providing general troubleshooting support Respond to high volume player inquiries while maintaining productivity and quality metrics Tag Zendesk tickets accurately for reporting and assist in cross-training for other support areas Required Qualifications Customer support experience in a technology, e-commerce, or gaming company Previous experience in email or online customer support for software Familiarity with online ticketing systems, preferably Zendesk Strong writing skills that are customer-friendly and grammatically correct Video gaming experience is preferred