Assistant Vice President / Vice President, GCIB / GM KYC Support, Singapore

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

The Function

The Client Outreach team is the front line unit that works with clients to meet Know Your Client (KYC) periodic refresh and remediation requirements. We collaborate with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements related to Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues related to client and country-specific documentation requirements in a timely manner.

In addition to ongoing document engagement, team members stay informed about global regulatory changes that could impact processes and identify opportunities to enhance the client experience.

The Role

The KYC Client Outreach Support teams oversee the delivery of Front Line Unit (FLU) process activities, including document indexing, remediation program oversight, policy advocacy, capacity / population management, restriction and closure processes, program governance, issue remediation, culture, and training / readiness.

Role Responsibilities

• Support the delivery of formalized remediation programs from an FLU perspective, ensuring compliance with Bank requirements
• Administer the collection, consolidation, and feedback of policy observations made by clients to improve Bank processes and industry practices
• Assist the FLU process to ensure restrictions and closures comply with requirements and consider appropriate risks
• Monitor and escalate issue remediation concerns or challenges
• Help administer the FLU governance framework related to KYC requirements
• Support drafting and coordination of process documentation and formal guidelines related to Outreach and FLU processes
• Assist with ad hoc reporting on Outreach performance, delivery, and output
• Partner with colleagues across Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, HR, and other groups as needed
• Support the design and implementation of cultural and organizational health initiatives
• Embrace a collaborative and output-oriented culture

Required Skills

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