Senior Product Manager

As a Senior Product Manager on the Salesforce CIQ team, you will help our organization to define, lead and scale our product management function across our Salesforce Ecosystem. This role will serve as a critical bridge between product management, engineering, customer success, finance, marketing to ensure product delivery, operational excellence, data-driven decision-making, and seamless capability delivery to our customers.

Key Responsibilities of the right candidate :

Product Strategy & Execution :

Develop and implement scalable processes to support product planning, execution, and lifecycle management.

Drive cross-functional alignment on product strategy, goals, timelines, and deliverables.

Lead quarterly and annual product planning cycles, including CIQ / SF QBRs (Internal and External), OKRs and roadmap alignment.

Data & Insights :

Build and maintain dashboards and reporting frameworks to track product performance, adoption, and customer feedback.

Partner with the business, engineering and finance teams to assess product ROI and inform prioritization.

Product Process Optimization :

Define a governance mechanism and supporting processes to ensure the SF platform is being strategically utilized for usage and cost optimization.

Identify and eliminate inefficiencies in product development and release processes.

Standardize documentation, workflows, and communication across product teams.

Stakeholder Collaboration :

Act as a liaison between product, engineering, marketing, sales, and customer success to ensure alignment and transparency.

Support product launches with operational readiness, enablement materials, and feedback loops.

Team Leadership :

Mentor and manage over product operations and product management as a discipline.

Foster a culture of customer centric continuous improvement, collaboration, accountability that's grounded in data and insights.

Other Responsibilities :

Lead and oversee high-impact market research and analysis.

Develop and guide comprehensive product and marketing strategies and programs.

Strategize and oversee key product initiatives.

Track, analyze, and report on critical product performance metrics.

Design and manage high-profile product events and initiatives.

Drive strategic product planning sessions and other key mechanisms.

Ensure thorough and precise product documentation and updates.

Foster collaboration with internal and external stakeholders.

Align the product roadmap with long-term business objectives.

Provide expert recommendations to senior management.

Skills of the right candidate :

Research Leadership : Ability to lead and interpret high-level research.

Strategic Communication : Proficient in influencing and guiding decisions.

Analytical Skills : Strong analytical skills for data-driven decision-making.

Program / Project Leadership : Expertise in leading significant projects.

Collaboration : Strong ability to foster cross-functional collaboration.

Proficiency in advanced, specialized tools and applications.

Strategic Insight : Ability to identify, define and align product strategies with business goals to business case.

Problem-Solving : Expertise in resolving complex, high-stakes problems.

Contributes expert and has broad knowledge across field of specialization serving as a senior advisor to management

Anticipates business and industry issues and recommends to the development of departmental or area strategy

Solves unique problems that have a broad impact on the business

Recognized as an internal expert on improvements to products, processes or services

Leads project or initiatives across departments or areas with notable risk and complexity

Impacts the direction and resource allocation for projects across departments or areas

Communicates complex ideas (internally and externally) and persuades senior leaders to adopt a different point of view

Job Qualifications :

Education : Bachelor's degree in business, related field, OR equivalent.

Minimum Experience : At least 5 – 7 years of related experience with 2 years product and management responsibility, OR equivalent