Customer Service Representative

Full-time

Description

Customer Service Representative

Join our dedicated team at Pennian Bank where your skills in customer service and sales can make a meaningful impact. We are seeking a proactive and personable Customer Service Representative to provide exceptional service to our clients support new account openings and contribute to our growth through customer engagement and referrals. This is an excellent opportunity for someone passionate about banking in a community focused setting.

Key Responsibilities :

• Assist customers with opening new accounts including verifying documentation and ensuring compliance with bank policies
• Provide accurate information and guidance regarding banking products and services
• Support the sales team by identifying customer needs and promoting relevant banking solutions
• Facilitate the documentation process for new accounts and transactions
• Cultivate strong relationships with customers to foster trust and loyalty
• Identify new business opportunities through customer referrals
• Maintain up-to-date knowledge of bank products services and regulatory requirements
• Handle customer inquiries and resolve issues promptly and professionally

Skills and Qualifications :

We value a positive workplace culture that encourages professional development and community involvement. Join us and be part of a team committed to serving our community with integrity and excellence.

Requirements

Basic Qualifications

Education / Training : A high school diploma or equivalent.

Skill(s) : Proficient reading writing grammar and mathematics skills; moderate typing skills; moderate computer skills; proficient interpersonal relations and communicative skills; a comprehensive knowledge of all bank forms and documents used in opening new accounts; a working knowledge of bank consumer products and services along with the operating policies and procedures that impact these products.

Experience : A minimum of two (2) years experience in related positions preferred.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1