Front Desk Team Member

Front Desk Team Member

The Osthoff Resort is seeking a friendly, professional, and guest-focused individual to join our team as a Front Desk Team Member. This individual is responsible for providing AAA Four-Diamond guest service. Responsibilities include checking guests in and out, making resort reservations, cash handling, and answering phones.

Job Purpose : To exceed guest expectations and maximize revenues through proper telephone, reservations, check-in, check-out and concierge responsibilities. Ensure guest satisfaction by providing excellent customer service in a prompt and courteous manner.

Duties and Responsibilities : The Front Desk Team Member will attend to guest needs whether on the phone or in person as well as greeting and welcoming guests as they pass through the lobby.

• Provide prompt, friendly and courteous service in all aspects of the job.
• Be on "stage" when at the front desk or visible to our guests and act accordingly.
• Respond to guest inquiries, concerns or complaints in a courteous, timely and efficient manner.
• Remain calm and professional in stressful situations.
• Review and have a complete understanding of special packages, activities, and events.
• Have knowledge of special activities in the surrounding area.
• Will be trained on "telephone" responsibilities.
• Will be trained on "reservation" responsibilities.
• Will be trained on "check-in and check-out" responsibilities.
• Will be trained on "concierge" responsibilities.
• Attend mandatory front office meetings as scheduled.
• Responsible for taking deposits for advance reservations to the standards set.
• Responsible for completing daily checklist to the standards set.
• Responsible for cash handling procedures.
• Responsible for recording adjustments to the standards set.
• Responsible for keeping work areas, including front desk, telephone, back office, and concierge areas neat and clean.
• Communicate any procedural changes that would help facilitate hotel operations.
• All other duties as assigned.

Qualifications :

Why Work at the Osthoff Resort? The Osthoff Resort's mission is to deliver the best Midwest resort experience to our guests. In order to do this, we are always striving to create a positive and supportive work environment where our team members can thrive. Enjoy competitive pay and great benefits including medical, dental, and vision, 401(k) with company matching, resort-wide discounts, and more! We offer flexible scheduling to fit your lifestyle because we value work-life balance and know that time with family and friends is just as important as a rewarding career. At The Osthoff Resort, you're not just a part of our team you're a part of our family. Come grow with us and love where you work!

The Osthoff Resort is an Equal Employment Opportunity Employer.

About Us : At The Osthoff Resort, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.