AI Enablement & Operations Lead (Hybrid - Austin, TX)

AI Enablement & Operations Lead (Strategic Initiates)

Location : Austin, TX (Hybrid)

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won't stop until we've delighted every client across the diverse ecosystem we serve.

About The Role

Togetherwork is accelerating its transformation to become a faster, simpler, and more AI-enabled company. The AI Enablement & Operations Lead will help bring that vision to life by leading high-impact pilots, building internal capability, and helping every function deploy AI responsibly and productively.

Togetherwork is investing in AI to unlock measurable productivity gains, reduce manual work, and create differentiated customer and employee experiences.

This role blends program leadership, hands-on experimentation, and cross-functional influence. The ideal candidate moves easily between business strategy and technical enablementtranslating opportunities into tangible pilots that deliver measurable ROI.

Note : This is a business role, not a technical ML engineering role. This role does not involve training models, building RAG systems, or writing production code.

What You'll Do

1. Drive & Enable Cross-Functional AI Pilots (approx. 50%)

• Partner with functional leaders in Support, GTM, Finance, Operations, HR, etc., to identify and scope automation and AI opportunities.
• Prototype lightweight workflows using no-code tools (ChatGPT, Zapier, Make, etc.)
• Coordinate with technical teams or vendors for complex builds.
• Track adoption, quantify impact, and document playbooks for replication.
• Maintain a shared library of reusable GPTs and automations, ensuring quality, compliance, and discoverability across the company.

2. Build Internal AI Capability & Culture (approx. 25%)

3. Program Management, Governance & Reporting (approx. 25%)

What You'll Bring

Why This Role Matters

By leading practical pilots that show clear ROI and helping teams work smarter through AI, you'll create measurable value and lay the foundation for a more efficient, innovative, and AI-enabled Togetherwork.

The Company offers a comprehensive employee benefits program, including :

Inclusion and Diversity : Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Why You'll Love Working Here

At Togetherwork, you'll help shape the backbone of a business serving millions of users across dozens of industries. You'll have the opportunity to :