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Shift Leader

Shift Leader

Smashburger | ColoradoNorthglenn, Colorado, United States
30+ days ago
Job type
  • Full-time
Job description

Shift Leader

Our first Smashburger

restaurant opened in 2007 with one single notion in mind;  to serve a

better burger !  Better burgers takes better service, support and

teamwork. That's why we treat our team members fairly in a diverse

and safe environment. With an average of 10 restaurants opening each year, we

invest in building internal opportunities for our teams’ learning and

growth.”   We just build better .  Better Burgers. Better

Teams. Better Experiences.

Better Benefits : Build

a better experience work & lifestyle!

  • Tip share-earn up to $2 / hr. extra in tips
  • Get Paid $ to Refer your Friends
  • RGMs, RMs, & SLs are entitled to one (1) free meal

each shift they work

  • Flexible schedules in a fun, family friendly, team
  • environment

  • Medical, Dental and Vision Options
  • Paid time off – vacation and sick
  • 401K match (21 and older)
  • Employee Assistance Program
  • Fast track for career opportunities and management
  • experience

  • Free uniform
  • Eligibility based
  • off of time in position and average hours worked

  • Referred Employees
  • Must Be in Good Standing & Referee must be employed with Smashburger at

    time of payout. Bonus is paid in two distributions

    Shift Leader

    Responsibilities

  • Reporting to the Restaurant General Manager, our Shift
  • Leaders are the champions of better burgers! In this role you will :

  • Manage the performance of both FOH & BOH employees
  • Promote a fun and positive work environment
  • Manage the effectiveness of people focused processes
  • and systems

  • Provide initial and ongoing training to all employees
  • within the unit utilizing SmashConnect, LMS, and 4 step method of

    training

  • Reward and recognizes employee performance that exceeds
  • company standards

  • Manage with integrity the daily completion of
  • operational check lists to include

  • Line checks and uniform standards
  • Opening / closing check lists
  • Safe and deposit logs
  • Manage the guest experience metrics (NPS and
  • OSAT)

  • Manage FSC operational standards daily
  • Ensure all food safety standards are followed & in
  • compliance with local health depts.

  • Exemplify guest service on each shift of the day and
  • communicates SIZZLE service standards to the employees

  • Manage the successful onboarding and training for all
  • new employees

  • Follow COGS management procedures for food ordering and
  • inventory

  • Follow company cash policies to ensure minimal losses
  • through theft or shortages

  • Manage daily labor
  • Shift Leader

    Requirements

  • Previous Shift Leader Experience
  • 90-day completion of train the trainer course
  • Flexible to work nights, weekends, and holidays
  • Follow Smashburger uniform standards
  • Ability to follow all guidelines and procedures set
  • forth by Smashburger, local, state, and federal employment regulations

  • Must successfully complete Smashburger training program
  • Possess strong communication skills, both written and
  • verbal, to effectively communicate with restaurant management, front line

    employees and corporate support teams

  • People management skills to effectively select, assess,
  • coach / counsel, develop, motivate, and lead restaurant teams

  • Excellent attention to detail
  • Proven time management, consistency, and organizational
  • skills

  • Highly motivated, self-directed, and results driven
  • Physical ability to stand for extended periods of time
  • and to move and lift boxes of food / supplies up to 50 lbs.

  • Ability to work in high temperatures
  • All applicants and

    employees have an equal opportunity for employment and advancement within

    Smashburger.  Smashburger is dedicated to the principles of equal

    employment opportunity.  We prohibit unlawful discrimination against

    applicants, prospective applicants, or employees on the basis of age 40 and

    over, race, sex, color, religion, national origin, disability, genetic

    information, sexual orientation, gender identity, military or veteran status,

    or any other applicable status protected by state or local law.  This

    prohibition includes unlawful harassment based on any of these protected

    classes.  Unlawful harassment includes verbal or physical conduct which

    has the purpose or effect of substantially interfering with an individual’s

    work performance or creating an intimidating, hostile, or offensive work

    environment.  We maintain a workplace free of racial slurs and bias. This

    policy applies to all employees, including managers, supervisors, co-workers,

    and non-employees such as customers, clients, vendors, consultants, etc. Any

    conduct in violation of these company policies is also a violation of the

    law.  Employees who engage in, ratify, or perpetuate discrimination,

    harassment or retaliation will be subject to disciplinary action, up to and

    including immediate discharge.

    We use eVerify to

    confirm U.S. Employment eligibility.

    https : / / smashburger.com / job-applicant-privacy-policy

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    Shift Leader • Northglenn, Colorado, United States