Case Manager

Overview

SOSi is actively seeking a Case Manager to join us supporting our customer in our unhoused families shelter in Cambridge, Massachusetts. The Case Manager will be responsible for providing assessments, case management, and advocacy services. The case manager will work as part of a dynamic, innovative team that embraces a creative environment.

Essential Job Duties

• Maintain case history records and prepare reports.
• Interview guests individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs.Collaborate with the Community Resource Manager and work as a team to serve as liaisons between students, homes, schools, family services, child guidance clinics, protective services, doctors, other government entities, and other contacts to assist guests.
• Develop and review shelter diversion plans in consultation with guests and perform follow-ups assessing the quantity and quality of services provided.
• Provide referrals to other team members and community partners, including workforce development, language acquisition, legal services, child welfare services, health services, etc.
• In coordination with the Community Resource Manager, refer clients to community resources for services, such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.
• Collect supplementary information needed to assist guests, such as employment records, medical records, or school reports.
• Counsel students whose behavior, school progress, or mental or physical impairment indicate a need for assistance, referring students with additional needs to appropriate site staff.
• Supervise and communicate with Caregivers.
• Determine guests' eligibility for federal, commonwealth, and local social services, subsidies, and other supports.
• Conducts and documents assessments in accordance with customer policies and procedures.
• May arrange referrals, consultations, therapeutic services, and confer with other specialists on courses of care and support.
• Reports significant incidents in accordance with policies and procedures.
• Works closely with shelter and day site staff to ensure communication.
• Maintains the customer database in accordance with policies and procedures.
• Other duties as assigned by supervisor.

Minimum Requirements

Preferred Qualifications

Work Environment

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.