Lead Restaurant Team Members

Shift Lead Job Description

This is an exciting opportunity to take on a leadership role in our team. As a Shift Lead, you will be responsible for providing guidance and support to hourly staff during scheduled shifts.

Job Responsibilities :

• Assist in the management of specific areas of the restaurant during scheduled shifts.
• Ensure that the restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation, and delegation of tasks during both peak and non-peak periods.
• Conduct orientation, training, and evaluation of crew members in all functional areas.
• Assist hourly employees at the point of sale in the execution of product promotions.
• Ensure guest service in all areas meets applicable standards for quality, value, and cleanliness.
• Handle minor customer complaints, taking prompt and appropriate action to resolve problems and make determinations when to report to management on more serious complaints.
• May contribute in the execution of the restaurant's business plan through specific job assignments and projects as determined by the management team.
• Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
• Able to perform the duties of all other non-management positions.
• Informs immediate supervision promptly of all problems or unusual matters of significance.
• Perform other duties and responsibilities as requested by the management team.

Qualifications :