Talent.com
Guest Service Agent
Guest Service AgentHersha Hospitality Management • Ann Arbor, MI, US
No longer accepting applications
Guest Service Agent

Guest Service Agent

Hersha Hospitality Management • Ann Arbor, MI, US
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager

Your Focus

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

Create a job alert for this search

Guest Service Agent • Ann Arbor, MI, US

Similar jobs

Outside Services Attendant

ClubCorpBrighton, MI, United States
Full-time +1

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpo...Show more

 • Promoted

Senior Account Manager - Commercial Lines (Real Estate, Habitational, Hotels)

Insurance Office of AmericaAnn Arbor, MI, United States
Full-time

The expected pay range for this position is $80,000 to $95,000 per year, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employ...Show more

 • Promoted

Border Patrol Agent - Entry Level (Up to $60K Incentives)

United States Customs and Border ProtectionNew Hudson, MI, United States
Full-time

NEW RECRUITMENT AND RETENTION INCENTIVES! IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.Is this your next job R...Show more

 • Promoted

Guest Service Representative

Nothing Bundt CakesBrighton, MI, United States
Full-time

A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about.You'll get to play party planner by helping guests order the right cake for their ...Show more

 • Promoted

Prepared Foods Team Member (Deli Service Counter & Culinary Venues) - Part Time

Whole Foods Market, Inc.Ann Arbor, MI, United States
Part-time

Cuts, prepares, and serves a variety of hot and cold foods, including meats, cheeses, sandwiches, burritos, wraps, salad, and pizza.Stocks hot and cold cases and displays with prepared foods from k...Show more

 • Promoted

Customer Service Agent

Southwest AirlinesSouth Lyon, MI, United States
Full-time

Join Southwest Airlines - a company with heart.In addition to the best pay in the airline industry, you will enjoy A+ benefits including Medical, Vision, Dental, 401(k) plans and paid time off.Plus...Show more

 • Promoted

Service Associate

SpartanNash Associates, LLCFenton, Michigan, US
Part-time

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life.A distributor, wholesaler and retailer with a g...Show more

 • Promoted

Host/Greeter - Buffalo Wild Wings $14-$18/hr

Buffalo Wild WingsSouth Lyon, MI, United States
Full-time +1

Buffalo Wild Wings is seeking Greeters / Hosts to welcome guests, manage the waitlist, and provide a positive first impression for customers entering the restaurant.Greeters are responsible for gre...Show more

 • Promoted

Become a Surrogate: Give the Gift of Life & Earn Up to $115,000 from Home!

Giving Tree SurrogacyBritton, MI, US
Full-time +1

We are looking for a passionate individual with a sense of responsibility and willingness to help create families to join us as a surrogate.In this role, you will be instrumental in supporting indi...Show more

 • Promoted

Marine Interdiction Agent

U.S. Customs and Border ProtectionPetersburg, MI, US
Full-time

NEW RECRUITMENT AND RETENTION INCENTIVES!.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opport...Show more

 • Promoted

Buffet/Prep Attendant - Brighton

BIG BOY RESTAURANT GROUP LLCBrighton, MI, United States
Full-time

The main responsibility of a Buffet or Prep Attendant at Big Boy is to make sure the buffet is clean and fresh at all times.Buffet/Prep Attendant Responsibilities:.Ensures the highest quality of fo...Show more

 • Promoted

Breakfast Attendant

Arbor Lodging ManagementAnn Arbor, MI, United States
Full-time

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean.We have been entrusted by numerous part...Show more

 • Promoted

Real Estate Sales Agent

The Brand Real EstateFenton, MI, US
Full-time

Our market is rapidly expanding!.Our office has more leads than we can handle (our current agents literally can't keep up)!.We are a technology-driven real estate company with an aggressive interne...Show more

 • Promoted

Seasonal Merchandising Service Associate - Weekends Preferred

Lowe'sAnn Arbor, MI, US
Full-time

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.Builds relationships with vendors by providing direction and ch...Show more

 • Promoted

Customer Service Associate - Full-Time

Great Lakes AceBrighton, MI, US
Full-time +1

Part-Time Sales Associate with Keys.Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s A...Show more

 • Promoted

Part Time Work From Home Focus Group Panelist. Call Centre Agent Experience Not Required

Apex Focus Group LLCFenton, Michigan, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...Show more

 • Promoted

Window Clerk/Customer Service - No Experience Required

Postal Jobs AssistDeerfield, Michigan, United States
Full-time

USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide.This role ensures the smooth distribution of mail while offering professional customer support.USPS provide...Show more

 • Promoted

Beauty Advisor

Ulta BeautyFenton, MI, United States
Full-time

We consider applications for this position on an ongoing basis.A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts.A...Show more