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Director, Omni-Channel Solutions — Remote AI-CX Leader
Director, Omni-Channel Solutions — Remote AI-CX LeaderHumana • Washington, District Of Columbia, United States
Director, Omni-Channel Solutions — Remote AI-CX Leader

Director, Omni-Channel Solutions — Remote AI-CX Leader

Humana • Washington, District Of Columbia, United States
19 hours ago
Job type
  • Full-time
  • Remote
Job description

A leading healthcare company is seeking a Director of Omni-Channel Solutions to oversee customer experiences across digital and contact center platforms. This role requires extensive experience in contact center technologies, including Genesys Cloud and BPO management, as well as strong leadership in driving innovation. The ideal candidate will demonstrate excellent communication skills and the ability to deliver measurable business outcomes in a remote setting.

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Director Omnichannel • Washington, District Of Columbia, United States

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