Customer Service Rep

Job Details

Description

Job Overview

Reports to : Customer Service Supervisor

Location : Garden Grove, CA

Type : Full-Time

Schedule : 1st Shift (6am-2 : 30pm)

Job Summary :

Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules.

• Review the MRP system to ensure customer order due dates are in line with required delivery dates
• Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
• Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
• Communicate with customers on any additional blue prints, drawings, or other items needed for processing
• Coordinate with production on obtaining ECD's for orders
• Prepare orders in ship out or other areas as needed
• Develop daily reports on orders and communicate with production
• Other duties as assigned

Education : High School Graduate or General Education Degree (GED) : Required

Experience : 2 plus years of experience in manufacturing

Physical Requirements

WORK ENVIRONMENT

Working conditions are normal for an office environment but may be exposed to shop conditions.

Benefits :

This position requires access to knowledge and technical data regulated by the International Traffic in Arms Regulations (ITAR). Valence Surface Technologies is required to verify that applicants meet ITAR requirements prior to employment for this role.

Qualifications

Skills

Behaviors

Preferred

Thought Provoking

Capable of making others think deeply on a subject

Team Player

Works well as a member of a group

Functional Expert

Considered a thought leader on a subject

Dedicated

Devoted to a task or purpose with loyalty or integrity

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well :

Motivations

Preferred

Goal Completion

Inspired to perform well by the completion of tasks

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization :

Education

Required

High School or better.

Experience

Required

2 years :

Manufacturing experience

Licenses & Certifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.