Senior Manager, Program Delivery & Process Management

Senior Manager, Program Delivery & Process Management

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective : The Program Delivery and Process Management team's primary objective is to manage a transformational portfolio of enterprise-wide programs and projects that introduce best practices in talent acquisition, organizational design and development, performance management, compensation, benefits, and HR operations and analytics. This team is also responsible for designing and maintaining a continuous improvement program that will enable and enhance the People team's capabilities to effectively support the organization's overall strategic objectives.

Responsibilities :

• Business Analysis : Support the Process Management Team with documentation and continuous improvement program processes and procedures. Lead BPM Workshops / projects to embed the BCM Capabilities Model, enterprise processes, and other HR related projects. Scope and charter the work for business process continuous improvement efforts. Support the development of modeling & continuous improvement capabilities across all agencies for the development of training, guidance, tools, etc. Coach and mentor business leaders, team members to execute solutions as they relate to the current and future state business environment
• Process Management : Build process maps, project plans, data collection plans, and data analysis; identify synergies and gaps around the process for standardization and optimization. Within the center of excellence team, create and build process models and templates for reusability, identify, and share best practices and economies of scale across agencies to drive, capture, and sustain process improvements leading to process consistency and standardization across agencies. Perform creation of business processes, model requirements, and details with MTA specific division SMEs during workshops. Discover and develop business process models with MTA specific division SMEs to document (as-is) and / or Future State process models in BPMN modelling notation. Create and Produce Standard Operational Procedures for various division specific processes. Perform a detailed review of process models and organizational charts prior to review in alignment with project requirements. Facilitate remediation of modeling issues / procedure documentation with SMEs
• Project Management : Facilitate & manage large cross-functional and cross-departmental projects with high complexity and cross-organizational impact. Provide full lifecycle project management of MTA-wide process improvement initiatives from project mandate to benefits realization, including progress monitoring, reporting, and quality assurance throughout all stages, to timely address cost, time, scope, quality, and risk deviations. Develop project scoping and initiation documents, including project briefs, business cases, communications materials, project risks, quality, and configuration strategies to drive successful stakeholder engagement, issue escalation and resolution, risk mitigation, and project completion. Perform Cost Benefit project reporting analysis (PMO) on all six launched sigma projects across each agency. Recommend possible solutions to improve productivity, quality, and safety on various projects. Conduct mentorship sessions with various Six Sigma candidates in the training program to guide their projects and expertise. Create, update, and audit all levels of documentation to ensure adherence to standardized work and create benchmarks and KPI's to track the program's results and progress.
• Change Management : Prepare change management plans and stakeholder communications to ensure stakeholder buy-in, brief executives and senior leaders across the agencies, foster active participation in MTA-wide projects, and manage resistance to change. Be the change agent to implement industry best, state of the art practices for short term and long-term productivity gains. Oversee and evaluate contractor performance, where applicable : Observing the work performed by the contractor; Reviewing invoices and approving them if the work meets contractual standards; Addressing performance issues with the contractor when possible; Escalating issues to other parties as needed. Ensure process improvements are tied to measurable financial and non-financial benefits, and such benefits are in line with the corporate objectives and long-term goals. Create and design business plans, and provide RFP support as required. Translates recommendations into communication materials to effectively present to senior leadership Other project management duties as assigned.

Qualifications : Knowledge / Skills / Abilities :

Required Education and Experience :