Head of Operations

Job Description

Job Description

Benefits :

401(k)

Company parties

Competitive salary

Health insurance

Paid time off

Head of Operations Orthopedic Medical Practice

Location : New Jersey (multiple office locations)

Salary : $150,000 $300,000 (commensurate with experience)

Job Type : Full-Time, On-Site Preferred

About Us :

Hess Spine and Orthopedics is a leading orthopedic and spine surgery practice committed to providing high-quality care to patients with spine and extremity injuries. We focus on treating individuals involved in accidents, work-related injuries, and those with health insurance. We are seeking a highly experienced Head of Operations to join our leadership team and help drive the next phase of our growth.

Position Summary :

The Head of Operations will be responsible for overseeing the day-to-day operational functions of the practice across multiple locations. This key leadership role requires a hands-on executive with deep experience in medical practice management, including a strong background in auto accident, workers' compensation, and commercial insurance workflows.

Key Responsibilities :

• Lead, manage, and optimize all clinical and administrative operations.
• Drive performance and efficiency across scheduling, billing, patient flow, and front / back office processes.
• Oversee compliance with healthcare regulations, coding standards, and payer requirements.
• Streamline operations and protocols for motor vehicle accident (MVA), workers compensation, and out-of-network commercial insurance cases.
• Work directly with physicians, department heads, and staff to support quality patient care and operational excellence.
• Manage hiring, training, and performance of staff across departments.
• Monitor KPIs and implement continuous improvement strategies based on data analysis.
• Lead expansion efforts and integration of new sites and service lines.

Required Qualifications :

• 5+ years of operations leadership experience in a medical practice setting (orthopedic, spine, or pain management preferred).
• 5 + years of experience handling MVA, Workers Comp, and commercial insurance processes.
• Strong leadership and organizational skills, with the ability to drive accountability.
• Proficiency in medical billing, EHR systems, and healthcare compliance.
• Bachelor's degree required; Master's in Business, Healthcare Administration, or related field preferred.

Compensation & Benefits :

• Salary : $150,000 $300,000 depending on experience
• Health insurance
• Paid time off (PTO)
• Bonus structure based on performance
• Professional growth opportunities