DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims.
We are looking for individuals who must reside in TX, UT, GA, FL, NV, NC, AZ, or TN state. Responsibilities of the job include working with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs as well as customer vehicles under warranty. Properly adjudicate claims within approval limit and in accordance with department & industry standards. Accurately notate all actions taken and interactions with shops and customers within internal systems ensuring proper documentation of interactions. Effectively navigate department resources in order to ensure adherence to department process flows and policies. Manage list of assigned pending claims and provide timely follow up with repair facilities to decision claims. Other duties as assigned.
Knowledge, skills, and abilities include a strong understanding of automotive systems and repair procedures, parts pricing, labor guides, and repair shop procedures/practices. Clear and professional verbal and written communication, as well as strong negotiation skills. Proficient in typing and general computer skills. Comfortable in a high-volume, collaborative environment, and managing multiple priorities. Solutions-oriented.
Requirements include a high-school diploma required; Bachelor's Degree preferred. 3+ years of experience with current automotive mechanical and diagnostics.
Perks include work from home, medical, dental, and vision insurance, 401(K), company paid life insurance policy, short and long-term disability coverage, growth opportunities, tuition reimbursement, wellness program, competitive pay, consistent work schedule, game room, in-house gym, social events, paid time off, and company outings.
DriveTime Family of Brands is Great Place to Work Certified! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
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